Technical Account Manager - U4B

About The Role

The Uber for Business Global Solutions Engineering team is looking for sharp, highly motivated individuals to help build the Technical Account Manager (TAM) function. As a Technical Account Manager, you will manage the technical relationships for a group of Enterprise, and Mid-Market partners that utilize technical solutions in their relationship with Uber for Business (U4B).

The TAM will work closely with our external partners as well as internal stakeholders including sales, engineering, product, product ops, customer support, marketing, legal , and operations to manage and optimize business relationships while providing maximum value for our strategic U4B partners.

What You'll Do

• Work with deal makers and various cross-functional teams such as product, engineering, marketing, operations, legal, etc. to manage key technical relationships with business partner's engineering and product teams to drive maximum value through the partnership
• Partner with BD and Sales teams to sell-in and onboard partners to new products and solutions
• Own the plan and delivery of technology integration engagements with business partners by project managing resourcing, timelines, and dependencies with key stakeholders' input
• Work closely with business partners to successfully launch new technology integrations to win new accounts and grow existing accounts
• Be the technical point of contact for a group of businesses mapping up to the CTO level and navigate internal processes to provide the best outcome for clients and our markets
• Lead relationship management with prioritized ecosystem partners and vendors such as service providers, system integrators, technical consulting partners, and other 3rd-parties
• Assist with the rollout of new Business API products and features
• Collect product feedback from partners and work with Product and Eng teams to prioritize feature requests
• Plan for customer events and launches, partnering with Support Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate U4B adoption.
  
  

Basic Qualifications

• 1 years of experience leading and implementing partner technology integrations
• 1 years of actively engaging with strategic partners
• Engineering/CS/Mathematics degree or equivalent practical experience preferred
• Strong understanding of technical concepts and solutions such as API's, middleware, SDK's, and SFTP
• Experience managing senior executive stakeholder relationships
• Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
• Outstanding communication and presentation skills
• Exceptional team player with proven ability to lead through influence
• Detail-oriented mindset with the ability to thrive in fast-moving, ambiguous environments
• Willingness to travel to engage client engineering teams and stay productive and professional on the road
• Entrepreneurial thinking and the ability to act effectively with ‌high-level direction is also essential
  
  

Preferred Qualifications

• A minimum of 3 years of experience leading and implementing partner technology integrations
• A minimum of 3 years of actively engaging with strategic partners
• Engineering/CS/Mathematics degree or equivalent practical experience preferred
• Strong understanding of technical concepts and solutions such as API's, middleware, SDK's, and SFTP
• Experience managing senior executive stakeholder relationships
• Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
• Outstanding communication and presentation skills
• Exceptional team player with proven ability to lead through influence
• Detail-oriented mindset with the ability to thrive in fast-moving, ambiguous environments
• Willingness to travel to engage client engineering teams and stay productive and professional on the road
• Entrepreneurial thinking and the ability to act effectively with ‌high-level direction is also essential
  
  

For San Francisco, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For San Francisco, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.