Onboarding Specialist

About The Role

Uber Eats is looking for talented operations representatives to scale our Restaurant Onboarding Operations. The Restaurant Onboarding Specialist will provide exceptional customer service, ensuring a streamlined and efficient signup and setup process, providing continued support to merchants as they navigate the early stages of their lifecycle on our platform. This role essential to Uber Eats' growth and success, will help speed up the onboarding process, troubleshoot challenges to improve merchant experience, and leverage restaurant feedback to contribute to the efficiency of the Sales and Operations teams.

What You'll Do

• Work with a designated sales team to help optimize their merchant signup and early lifecycle experience
• Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:
• Account set up and verifying critical account information
• Assist in menu edits and enhancements
• Upload photography
• Train restaurant partners on how to use the Uber Eats app, tablets/printers which include accepting, adjusting, and canceling orders
• Proactively recommend and promote additional relevant products or services to restaurant partners (e.g., promotional offers, advertising placements).
• Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience
• Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation of Uber Eats on a daily basis
• Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback
  
  

Basic Qualifications:

• At least 1 year of experience in sales, operations, customer support, account management, or similar functions
  
  

Preferred Qualifications:

• Located in Chicago and willing to go into office 3x per week
• Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points
• Outstanding work ethic and attention to detail
• Excellent written and verbal communication skills
• Superior organizational skills
• Proficiency with G-Suite and the ability to learn new software systems
• Customer service background
• Experience with learning and solving technical problems
• Experience with CRM tools, preferably Salesforce
• Ability to prioritize and juggle multiple activities at once
• Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there
• Self-driven with the ability to problem solve, and desire to learn new things
  
  

For Chicago, IL-based roles: The base hourly rate range for this role is USD$29.33 per hour - USD$30.89 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base hourly rate range for this role is USD$29.33 per hour - USD$30.89 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.