What are the responsibilities and job description for the Senior Customer Service Manager (Transportation Management) position at Uber Freight?
Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 2616
About The Role
The Sr. Customer Service Manager is the primary point of contact and advocate for the customer for day-to-day needs with regards to supply chain. They will improve TMS operational network performance by managing TMS input and output to positively impact our customer's networks. Additionally, they will interact with multiple contacts throughout the customer’s supply chain network. Finally, they will advance processes by improving the effectiveness and efficiency of standard work using various tools and working with CEM.
What The Candidate Will Do
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Job Type: Hybrid
Salary Type: Salary
Req #: 2616
About The Role
The Sr. Customer Service Manager is the primary point of contact and advocate for the customer for day-to-day needs with regards to supply chain. They will improve TMS operational network performance by managing TMS input and output to positively impact our customer's networks. Additionally, they will interact with multiple contacts throughout the customer’s supply chain network. Finally, they will advance processes by improving the effectiveness and efficiency of standard work using various tools and working with CEM.
What The Candidate Will Do
- Responsible for ensuring all operational work is being completed by leveraging Transportation Management System (TMS) information and data analytics to ensure that work is being done correctly and timely, intervening as necessary to achieve desired customer results
- Uses critical thinking and problem-solving skills to achieve customer outcomes
- Work with various team members across operations management, carrier management, and other internal departments to ensure that the customer is prioritized and served appropriately
- Prepare for and lead effective customer facing meetings
- Provide recommendations for process improvements and work collaboratively to achieve Uber Freight’s objectives
- Assist setting up and maintaining processes used to effectively execute day-to-day operations
- Own external KPI’s and metrics
- A line of escalation for customer but is responsible to make sure a response is given
- More reactive in the escalations they are dealing with
- Partner with Associate Mgr - Ops
- Effective and timely freight coverage and carrier selection through managing compliance of routing guide and spot shipments
- Required 3 weeks Tues-Thurs Customer Onsite Visit at the beginning
- Then up to 3 times per Quarter
- High school diploma or GED equivalent
- At least 4 years experience in Logistics/Supply Chain Operations
- Minimum 2 years of experience managing external customer KPI's, metrics and service level agreements
- Direct experience utilizing Transportation Management Systems or routing tools to optimize network performance
- Proven ability to use data analytics tools (SQL/Power BI/Tableau) to streamline operational processes or resolve supply chain disruptions.
- Experience acting as a primary point of contact or escalation lead between internal operations and external customers
- Bachelors Degree in Transportation/Logistics/Supply Chain or Business
- Understanding of AP/AR
- Google suite proficiency
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.