System Support Specialist Supply Chain

Position Overview

Pay range: $55,180 - $89,670 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Within the Supply Chain Informatics Department, this job role is responsible for providing day-to-day ERP and analytical support to Hospital users. The Supply Chain System Support Specialist answers queries and resolves issues with supply chain applications and escalates or closes tickets as necessary. Trains users on specific applications. Maintains Supply Chain’s databases and regularly provides reports to end users. Provides expertise and technical knowledge in support of system upgrades.

Key Duties & Responsibilities

• Issue Research and Resolution: Manages, investigates, and resolves issues users encounter when utilizing systems (Lawson/Infor, GHX, and MSCM) associated with UAB Hospital Supply Chain functions. 
• Responsible for providing prompt responses to requests received from various methods including, but not limited to helpdesk tickets, email, phone calls, etc. This includes but is not limited to Supply Chain users, requesters, approvers, Accounts Payable, Materials Management, Purchasing, etc.
• End User Support and Training
• Assists with issues for Accounts Payable, Purchasing, MM & SSS/Contracting. Processes uploads for automated error correction.
• Trains ancillary and departmental staff on Lawson functionality. This includes but is not limited to Supply Chain users, requesters, approvers, Accounts Payable, Materials Management, Purchasing, etc.
• Database Maintenance
• Manages and maintains various information types and tables Page 2 of 3 within the Lawson/Infor, MSCM, and GHX databases to ensure proper setup and inclusion of data needed for operations . This includes but is not limited to EDi vendors, ship to locations, accounting units, users, par information, etc. 
• Takes appropriate action (delete, inactivate, cancel, etc.) to maintain appropriate data in the system. This includes but is not limited to records associated with requestors, requisitions, purchase orders, buyers, etc.
• Report Writing. Responsible for writing and maintaining various reports associated with UAB Hospital Supply Chain functions.
• Distributes reports to end users to assist with their operations and decision-making processes.
• Financial Reporting / Processing
• Performs all Lawson month and year-end close activities on behalf of various departments in conjunction with Lawson Admin staff.
• Coordinates annual physical inventory processes, preparing count sheets, correcting bin issues, resolving inventory issues, etc.
• On an annual basis, adds Patient charge items to Lawson at fiscal year-end and manages PO135 accruals.
• Hardware Support ( Handhelds). Responsible for the setup, maintenance, troubleshooting, and inventory of handhelds. Also provides end user support through training, issue resolution, and inventory management of devices.
• System Maintenance and Upgrades. Provides support on Lawson/ Infor software upgrades/conversions including testing and creating educational materials.
• Researches new Lawson functionality and proposes uses to departmental management; coordinates implementation.
• Security: Adds departmental "buyers" as required to direct faxed POs to those buyers. Adds departmental requisitioner records and makes needed changes to RQ04 record. Adds new buyer groups.
• Additional duties as needed

Qualifications

Bachelor’s degree (BA, BS, etc.) in Computer Science, Engineering, Math, or related field. Three-years technical and administrative experience is required. Supply chain experience is a plus but is not required. Work experience may not substitute for education requirement.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.

Salary : $55,180 - $89,670