What are the responsibilities and job description for the Epic Superuser - Temporary - UAB St Vincents Birmingham position at UAB Medicine?
Position Description
Work Schedule: Temporary - Flexi, Irregular
Work Location: Various UAB ST Vincents Medicine locations
Hourly rate: $25 without Epic Experience and $55 with Epic Experience
The Epic Superuser serves as a subject matter expert and frontline resource for Epic end users. This role provides hands-on support, workflow guidance, and system troubleshooting to end users across the organization, supports the optimization and daily use of the Epic electronic health record (EHR) and serves as a critical link between operational staff and the IT/Epic project team. The Epic Superuser helps ensure that system functionality aligns with efficient workflows, best practices, and quality patient care.
Key Duties And Responsibilities
EDUCATION AND EXPERIENCE:
High school diploma or equivalent required. College degree preferred (Associate’s or Bachelor’s in healthcare, business/IT, or related field). Healthcare experience preferred.
Epic experience preferred but not required. Candidates with prior Epic experience must have at least 1 year of Epic system use in a clinical or operational setting.
Traits & Skills
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Work Schedule: Temporary - Flexi, Irregular
Work Location: Various UAB ST Vincents Medicine locations
Hourly rate: $25 without Epic Experience and $55 with Epic Experience
The Epic Superuser serves as a subject matter expert and frontline resource for Epic end users. This role provides hands-on support, workflow guidance, and system troubleshooting to end users across the organization, supports the optimization and daily use of the Epic electronic health record (EHR) and serves as a critical link between operational staff and the IT/Epic project team. The Epic Superuser helps ensure that system functionality aligns with efficient workflows, best practices, and quality patient care.
Key Duties And Responsibilities
- Provides real-time, at-the-elbow support for end users encountering technical or workflow issues within Epic.
- Troubleshoots moderate to complex software issues and escalate when necessary with clear documentation.
- Identifies inefficient workflows and recommend improvements to enhance productivity, accuracy, and patient care.
- Assists with validating workflow changes and new system functionality.
- Acts as a primary contact between end users and the Epic/IT project team.
- Communicates system issues, participate in user acceptance testing (UAT), and provide detailed feedback for system enhancements.
- Promotes system adoption by motivating, encouraging, and supporting staff throughout system changes, upgrades, and go-lives.
- Reinforces standardized workflows and best practices.
- Collaborates with Epic analysts and training staff to identify system or training needs.
- Provides coverage during go-lives, upgrades, and optimization initiatives.
- Maintains strong knowledge of departmental workflows and how they align with Epic functionality.
- Participates in ongoing learning to maintain proficiency with Epic modules used in the department.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent required. College degree preferred (Associate’s or Bachelor’s in healthcare, business/IT, or related field). Healthcare experience preferred.
Epic experience preferred but not required. Candidates with prior Epic experience must have at least 1 year of Epic system use in a clinical or operational setting.
Traits & Skills
Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strives to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Salary : $25