EPIC SuperUser - Temporary - UAB St. Vincent's

Position Overview

Pay range: $25.00 / hour without prior EPIC Experience; $55.00 / hour with prior EPIC Experience

Schedule: Training beginning in April ; Go Live in July

Entity: UA Health Services Foundation (UAHSF)

Job Description

The Epic Superuser serves as a subject matter expert and frontline resource for Epic end users. This role provides hands-on support, workflow guidance, and system troubleshooting to end users across the organization, supports the optimization and daily use of the Epic electronic health record (EHR) and serves as a critical link between operational staff and the IT/Epic project team. The Epic Superuser helps ensure that system functionality aligns with efficient workflows, best practices, and quality patient care.

Key Duties And Responsibilities

• Provides real-time, at-the-elbow support for end users encountering technical or workflow issues within Epic.
• Troubleshoots moderate to complex software issues and escalate when necessary with clear documentation.
• Identifies inefficient workflows and recommend improvements to enhance productivity, accuracy, and patient care.
• Assists with validating workflow changes and new system functionality.
• Acts as a primary contact between end users and the Epic/IT project team.
• Communicates system issues, participate in user acceptance testing (UAT), and provide detailed feedback for system enhancements.
• Promotes system adoption by motivating, encouraging, and supporting staff throughout system changes, upgrades, and go-lives.
• Reinforces standardized workflows and best practices.
• Collaborates with Epic analysts and training staff to identify system or training needs.
• Provides coverage during go-lives, upgrades, and optimization initiatives.
• Maintains strong knowledge of departmental workflows and how they align with Epic functionality.
• Participates in ongoing learning to maintain proficiency with Epic modules used in the department.
  
  

Qualifications

High school diploma or equivalent required. College degree preferred (Associate’s or Bachelor’s in healthcare, business/IT, or related field). Healthcare experience preferred.

Epic experience preferred but not required. Candidates with prior Epic experience must have at least 1 year of Epic system use in a clinical or operational setting.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.