What are the responsibilities and job description for the Computer Support Specialist position at UAB Medicine?
Position Overview
Pay range: $45,395 - $73,770 / year
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Highlights
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
Job Description
To provide accurate, timely, and creative solutions to end-user computer and networking problems of
moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance
actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting
and technical skills. To respond to situations where standard procedures have failed in isolating or fixing
problem equipment or software installations, moves and configuration changes. To maintain accurate
information and data regarding end-user issues within the tracking system and according to policies and
standards. This position will commit to fostering an environment of heightened security following
Information Technology Security Policies and participating in security training, such as Health Insurance
Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an
annual basis.
Key Duties/Responsibilities
Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
Performs device imaging.
Configure Laptops, Desktops and Printers
Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.
Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
Provide onsite and/or remote assistance to equipment users.
Occasional after-hours support will be necessary.
Expertise managing multiple priorities simultaneously.
Manage assigned projects to deliver services in accordance with established objectives
Highly motivated and desire to continually learn new technologies.
Professional And Interpersonal Communication Skills When Interacting With Others.
Ability to work with or without supervision.
Maintain positive communications with all team members, clients, and volunteers.
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking
Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner
This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required
This role could be onsite at UAB Main Campus, UAB Highlands, UAB St. Vincent’s Main; and/or UAB St. Vincent’s East.
This role may be performed onsite at any of the following locations: UAB Main Campus, UAB Highlands, UAB St. Vincent’s Main, UAB St. Vincent’s East and/or UAB Affiliate.
Qualifications
Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.
Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.
Pay range: $45,395 - $73,770 / year
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Highlights
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
Job Description
To provide accurate, timely, and creative solutions to end-user computer and networking problems of
moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance
actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting
and technical skills. To respond to situations where standard procedures have failed in isolating or fixing
problem equipment or software installations, moves and configuration changes. To maintain accurate
information and data regarding end-user issues within the tracking system and according to policies and
standards. This position will commit to fostering an environment of heightened security following
Information Technology Security Policies and participating in security training, such as Health Insurance
Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an
annual basis.
Key Duties/Responsibilities
Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
Performs device imaging.
Configure Laptops, Desktops and Printers
Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.
Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
Provide onsite and/or remote assistance to equipment users.
Occasional after-hours support will be necessary.
Expertise managing multiple priorities simultaneously.
Manage assigned projects to deliver services in accordance with established objectives
Highly motivated and desire to continually learn new technologies.
Professional And Interpersonal Communication Skills When Interacting With Others.
Ability to work with or without supervision.
Maintain positive communications with all team members, clients, and volunteers.
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking
Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner
This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required
This role could be onsite at UAB Main Campus, UAB Highlands, UAB St. Vincent’s Main; and/or UAB St. Vincent’s East.
This role may be performed onsite at any of the following locations: UAB Main Campus, UAB Highlands, UAB St. Vincent’s Main, UAB St. Vincent’s East and/or UAB Affiliate.
Qualifications
Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.
Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.
Salary : $45,395 - $73,770