What are the responsibilities and job description for the Telehealth Support Specialist position at UAB Medicine?
Position Overview
Pay range: $20.30 - $33.00 / hour
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description
To support the delivery and advancement of remote patient monitoring and virtual care systems. To deliver training and education to patients, providers, staff, and consumers on telehealth and remote monitoring systems.
Key Duties & Responsibilities
Qualifications
High school diploma or GED required. Minimum of 2 years of experience in a healthcare setting required. Experience with telehealth systems, remote patient monitoring, or mobile health applications preferred. Familiarity with healthcare billing practices and electronic medical record systems preferred.
Knowledge / Skills / Abilities
Customer service skills Interpersonal skills
Ability to work independently
Ability to complete multiple tasks with multiple deadlines
Self-motivated
Attention to detail and accuracy
Proficiency in Microsoft Office Suite and electronic health record systems
Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.
Pay range: $20.30 - $33.00 / hour
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description
To support the delivery and advancement of remote patient monitoring and virtual care systems. To deliver training and education to patients, providers, staff, and consumers on telehealth and remote monitoring systems.
Key Duties & Responsibilities
- Collaborates with “super users” to enhance the effectiveness of Ambulatory eMedicine support.
- Provides Go-Live support and continuous assistance for Ambulatory eMedicine initiatives.
- Supports the development and implementation of strategic and tactical plans to expand physician and staff adoption of telehealth technologies.
- Serves as a data processing specialist for telehealth activities.
- Reconciles patient databases to ensure accurate data collection from telehealth outreach and billing sites.
- Reviews and verifys provider-patient assignments in remote patient monitoring (RPM) systems.
- Collaborates with the Medical Services Office (MSO) to prepare billing templates related to telehealth activities.
- Schedules patients for telehealth appointments as needed.
- Provide front-line support for patients and providers including troubleshooting and general inquiries.
- Monitors telehealth visits and maintain timely, accurate documentation from multiple source materials.
- Performs other duties as assigned.
Qualifications
High school diploma or GED required. Minimum of 2 years of experience in a healthcare setting required. Experience with telehealth systems, remote patient monitoring, or mobile health applications preferred. Familiarity with healthcare billing practices and electronic medical record systems preferred.
Knowledge / Skills / Abilities
Customer service skills Interpersonal skills
Ability to work independently
Ability to complete multiple tasks with multiple deadlines
Self-motivated
Attention to detail and accuracy
Proficiency in Microsoft Office Suite and electronic health record systems
Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s only ACS-verified Level I adult trauma center and Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.
Salary : $20 - $33