What are the responsibilities and job description for the Support Center Specialist position at U Storage?
Overview:
We are seeking a Support Specialist to join our team. As a Support Specialist, you will play a crucial role in providing exceptional customer service and support to our clients. This is a great opportunity for someone who is passionate about customer service and enjoys working in a fast-paced environment.
Responsibilities:
- Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries
- Upsell products and services to customers when appropriate
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Maintain customer records and update information in the database
- Perform data entry tasks to ensure accurate record keeping
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Assist with troubleshooting technical issues and escalate complex problems to the appropriate department
- Collaborate with cross-functional teams to ensure customer satisfaction
- Maintain a high level of professionalism and adhere to phone etiquette standards
Requirements:
- Previous experience in customer service or sales is preferred
- Excellent communication skills, both verbal and written
- proficiency in English and is a plus
- Strong problem-solving skills and ability to think on your feet
- Detail-oriented with good organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Ability to work independently as well as part of a team
- Valid Driver's license and dependable transportation.
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
Ability to Relocate:
- Conway, AR 72032: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17