What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at U.S. Xpress?
Driver Leader - Springfield, OH
SPRINGFIELD OH USX TERM
Monday - Friday 8:00 AM - 6:00 PM
Compensation Range: $47,300 - $56,000
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
- Medical, Dental, and Vision
- Basic/Supplemental Life
- Accidental Death/Dismemberment
- Health Savings Accounts
- Flexible Savings Accounts
- Company Paid Holidays
- Paid Time Off
- 401k with Employer Matching Contribution
- Employee Stock Purchase Plan
- Paid Parental Leave
- Short Term Incentive Program
- Employee Assistance Program
- Pet Insurance
Primary Position Purpose:
The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.
Position Functions:
- Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
- Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
- Responsible for the satisfaction of a driver while they are over the road.
- Make recommendations for performance documentation to include promotions and/or terminations.
- Responsible for addressing issues and disputes for drivers.
- Promote safe operations.
- Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
- Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
- Manage company performance objectives with drivers and monitor that performance.
- Monitor and manage KPI’s around P&L, Safety, Fuel Management, and Utility.
- Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
- Communicate service deviations to Customer Service in a timely manner.
- Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
- Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
- Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
- Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
- Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
What We’re Looking For:
Education
- High school diploma or GED equivalent required
- Bachelor’s degree or equivalent years of experience required
- Equivalent years of experience are defined as one year of professional experience for each year of college requested
Experience
- 2 years of experience in driver or customer facing role required
- Transportation, Logistics, and/or Tech industry experience a plus
Skills & Abilities
- Proficient with Microsoft Office Suite
- Adept at assessing organizational dynamics and managing change
- Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
- Proactive and pragmatic problem solver
- Communicates effectively across multiple mediums
Licenses & Certifications
- N/A
Supervisory Responsibility
- 30 - 50 drivers
Work Environment: This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.
Physical Requirements: While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.
EEO Employer: The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
What We’re Looking For:
Education
- High school diploma or GED equivalent required
- Bachelor’s degree or equivalent years of experience required
- Equivalent years of experience are defined as one year of professional experience for each year of college requested
Experience
- 2 years of experience in driver or customer facing role required
- Transportation, Logistics, and/or Tech industry experience a plus
Skills & Abilities
- Proficient with Microsoft Office Suite
- Adept at assessing organizational dynamics and managing change
- Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
- Proactive and pragmatic problem solver
- Communicates effectively across multiple mediums
Licenses & Certifications
- N/A
Supervisory Responsibility
- 30 - 50 drivers
Work Environment: This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.
Physical Requirements: While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.
EEO Employer: The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
NA
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $47,300 - $56,000