What are the responsibilities and job description for the Customer Service Representative position at Buckeye Insurance Group?
Overview
Join our Underwriting Department as a Customer Service Representative and become the vital link between our company and our valued agents! In this role, you will deliver exceptional customer support, foster positive relationships, and ensure every interaction is handled with professionalism. Your strong communication skills, and dedication to providing exceptional service, will drive success in a fast-paced environment where your contributions truly make a difference. This position offers an exciting opportunity to develop your skills while working with a supportive team committed to excellence.
Duties
- Provide exceptional customer service to our agents on a wide-range of topics including rating software, billing and premium questions
- Process daily payment transactions and reconcile billing payments submitted
- Perform policy audits as required
- Accurate and efficient data processing of policy renewals, changes and inquiries
- Facilitate inspection projects, including task coordination and follow-up duties
- Data entry associated with agent licensing, including filing with regulators
Skills
- Excellent customer service and communication skills
- Property casualty insurance background is a plus, but not mandatory
- This position requires attention to detail, the ability to multi-task and good organization skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for data entry and record keeping.
- Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced setting. Embark on a rewarding career where your enthusiasm for customer service fuels positive experiences! We value our staff and are dedicated to empowering our team members through ongoing training and growth opportunities.
Job Type: Full-time
Pay: $19.20 - $23.40 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: Hybrid remote in Piqua, OH 45356
Salary : $19 - $23