What are the responsibilities and job description for the L2 Workplace Technology / End-User Computing IT Support Specialist position at U.S. Tech Solutions Inc.?
Duration: 6 months contract
Job Description:
- We re partnering with a global enterprise to hire a hands-on Workplace Technology/Support Supporting end-user computing, AV/collaboration systems, and enterprise tooling at scale.
- This role requires someone who can own L2 support, handle executive-facing issues, and troubleshoot conference room technologies in real time, while operating within a structured enterprise environment.
Responsibilities:
- Deliver Level 2 support across Windows and macOS endpoints (OS, hardware, applications, devices).
- Support ~4,000 users as part of a 16-member distributed team.
- Provide white-glove/VIP support with rapid response and high-touch resolution.
- Support 150 conference rooms and ensure seamless daily meetings/events.
- Manage and resolve incidents via a ticketing system with proper documentation.
Experience:
- Experience with Neat, Poly, Logitech conference room systems.
- Strong foundation in end-user computing enterprise tooling (not just ticket resolution)
- Real-time troubleshooting of AV, conferencing, and meeting issues.
- Endpoint management & security tools (e.g., SCCM, antivirus platforms).
- macOS support within enterprise environments.
- Backup solutions (e.g., CrashPlan or equivalent).
- MDM/UEM tools (e.g., VMware AirWatch / Workspace ONE).
- Remote support and incident management tools.
Skills:
- Customer-focused support with strong communication and urgency
- Windows OS & Microsoft Office troubleshooting
- Basic networking (LAN/Wi-Fi, VPN, connectivity issues)
Education:
- Technical Degree or equivalent experience in related field.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $35 - $40