What are the responsibilities and job description for the Correspondence Coordinator position at U S Tax Solutions?
Job Summary
U S Tax Solutions is a fast-paced tax resolution and tax prep company located in Hixson, TN looking for a self-motivated, energetic and caring individual to join our team! This individual must excel at working with the public.
We are looking for someone with phenomenal customer service skills to interact with clients both on the phone, by text and email. The ideal candidate will be responsible for managing communication, data entry, and administrative tasks to support our Enrolled Agents.
Responsibilities
- Answer and direct phone calls in a polite and friendly manner
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of calls and client notes
- Maintain the general office filing system
- Communicate with potential clients and helping to set initial appointments
- Maintain company database and client information, updating information as it comes in
- Assist Enrolled Agents and case managers with client communication
- Post and receive payments on accounts
Skills
- Proficient in computer skills, including data entry and document management systems.
- Strong organizational skills with attention to detail for accurate file management.
- Previous experience in customer service, client relations, or related field
- Ability to manage multiple phone lines at once while multi-tasking
- Strong attention to detail, extremely organized and energetic
- Excellence in customer service
At U S Tax Solutions, we truly care about our clients. Our clients come from all walks of life and we consider it a priority to speak hope into their lives. If you want to help clients through a difficult season of life, and you have the skills and patience to hold their hands as we work together, then you have found an opportunity that is perfect for you! Come join an environment that allows our team to live a balanced life of Faith, Family and Work!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Work Location: In person
Salary : $15 - $18