Front Desk Coordinator - Oral Surgery

The following position is for employment with:

Cherry Tree Oral & Maxillofacial Surgery

9602 East Washington Street, Indianapolis, Indiana 46229

Oral Surgery Front Desk Coordinator – Full-Time & PRN Opportunities

POSITION PURPOSE

We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Patient Check-In: Warmly greet patients, complete the check-in process, verify patient information, and provide a welcoming and professional experience.

• Payment Collection: Accurately collect and post patient payments, including surgical deposits, copays, and outstanding balances.

• Appointment Scheduling: Schedule and confirm patient consultations, follow-up visits, and surgical appointments while maintaining an organized and efficient schedule.

• Referral Coordination: Communicate with referring dental and medical offices to obtain referrals, request patient records, and coordinate appointments for referred patients.

• Patient Communication: Answer incoming calls, assist with patient inquiries, create patient accounts, and provide exceptional customer service.

• Administrative Support: Maintain accurate patient records, process paperwork, assist with daily front-office operations, and support efficient patient flow.

• Satellite Office Coverage: Full-time team members must be available to work every Tuesday at our Greenfield satellite office, assisting with front desk operations and patient coordination.

• Team Collaboration: Work closely with clinical and administrative team members to ensure a seamless patient experience and efficient daily operations.

• Versatility and Adaptability: Assist with additional administrative responsibilities as needed and remain flexible in a fast-paced oral surgery practice.

EXPERIENCE

Required Qualifications

• Dental Experience: Minimum of 1 year of experience in a dental office, either in a clinical or administrative role. Dental assistants and clinical team members interested in transitioning into a front-office position are encouraged to apply.

• Education: High school diploma or equivalent.

• Patient-Centric Attitude: Friendly, compassionate, and professional with a genuine commitment to providing an exceptional patient experience.

• Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with patients, coworkers, and referring offices.

• Organizational Skills: Ability to multitask, prioritize responsibilities, and maintain accuracy in a busy, fast-paced environment.

• Administrative Aptitude: Ability and willingness to learn patient check-in, scheduling, payment collection, referral coordination, and other front-office responsibilities.

• Attention to Detail: Strong attention to accuracy when handling patient information, financial transactions, and scheduling.

• Team-Oriented Mindset: Dependable, proactive, and willing to assist team members to ensure smooth daily operations.

• Adaptability: Positive attitude, willingness to learn, and flexibility to take on additional responsibilities as needed.

Preferred Qualifications

• Front Desk Experience: 1–2 years of dental front-office, patient scheduling, or administrative experience.

• Oral Surgery Experience: Previous clinical or administrative experience in an oral surgery or specialty dental practice.

• Referral Coordination: Experience communicating with referring dental offices, managing referrals, and obtaining patient records.

• Practice Management Software: Familiarity with dental practice management systems and electronic patient records.

• Financial Transactions: Experience collecting patient deposits, processing payments, and discussing patient balances.

• Insurance Knowledge: Basic understanding of dental insurance, benefits verification, and patient financial responsibilities.

POSITION AVAILABILITY

We are currently recruiting for both Full-Time and PRN (As-Needed) Oral Surgery Front Desk Coordinators within the same practice.

• Full-Time Position: Regularly scheduled front desk responsibilities, including required coverage every Tuesday at our Greenfield satellite office.

• PRN Position: Flexible, as-needed scheduling to provide front desk coverage based on practice needs, including staff absences, vacations, and additional patient volume.

Both positions require a patient-focused attitude, strong teamwork, and the ability to support front-office operations in a busy oral surgery environment.

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $18 - $21