Supervisory Medical Support Assistant

Summary

The incumbent serves as a Supervisory Medical Support Assistant in the Ambulatory Care and Processing Section of Health Administration Service. This assignment is at a two-divisional teaching hospital affiliated with the University of Kentucky Medical Center at the U.S. Department of Veterans Affairs Medical Center - Lexington - KY. Incumbent will supervise employees at Leestown Road Division.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience and/or Education requirement Experience
• One year of creditable experience equivalent to the next lower grade
• or Education
• Two years above high school Licensure/Certification/Registration
• None English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• GS-8 Grade Determinations: In addition to the basic requirements above - applicants must meet the following experience: Experience
• One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• Creditable experience at this level include - but are not limited to: ensuring accurate and timely scheduling of appointments
• providing guidance to staff members - to include changes in policies and procedures
• creating and maintaining employee work schedules
• and acting as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve day-to-day conflicts
• AND Demonstrated Knowledge - Skills - and Abilities
• Candidates must demonstrate all of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment
• Note: You must provide detailed information of your experience performed
• Information such as ""I was a Medical Support Assistant"" is insufficient to determine your qualifications
• Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hour worked per week
• Preferred Experience: Experience leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-08
• The actual grade at which an applicant may be selected for this vacancy is GS-08
• Physical Requirements: Typically - the Advanced Medical Support Assistant must be able to operate a computer terminal and be able to manage multiple activities at one time
• Work is generally sedentary
• however - there may be some walking - standing - bending - and carrying of light items
• Work Environment:
  
  

Duties

• Total Rewards of a Allied Health Professional Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor
• Assignments at this level include - but are not limited to: Assigning and evaluating work of subordinate staff
• Resolving complex problems to ensure patient services are met
• Evaluating new products - equipment - and systems in order to make recommendations for improved operations
• Identifying educational or training needs of subordinate staff
• Evaluating employee performance and taking disciplinary action when necessary
• Extracting and analyzing data in order to provide reports in support of performance measures to senior management
• Routinely communicating with physicians - case managers - and other allied health professional staff using sound interpersonal skills
• Work Schedule: Monday - Friday - 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 30127F Permanent Change of Station (PCS): Not Authorized