SUPERVISORY MEDICAL SUPPORT ASSISTANT

Summary

The Supervisory MSA plans and directs scheduling functions and administrative support for Medical Support Assistants assigned to the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison - WI or one of its Community Based Outpatient Clinics located at the Madison West Annex location - or the Baraboo - Beaver Dam - Janesville - WI - or Freeport - and Rockford - IL Outpatient Clinics.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• ENGLISH: Must be proficient in basic written and spoken English
• Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE - YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-8 LEVEL TO QUALIFY FOR THIS POSITION
• GS-08: The Supervisory MSA has full responsibility for supervising at least one subordinate MSA team leader - supervisor - or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting
• AND Demonstrated Knowledge - Skills - and Abilities: Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources - decision making - and 13 empowering the team to collaborate and resolve problems within a complex systems environment
• Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements
• Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings - orientations - staff development - and training in a patient support setting
• Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is 8.
  
  

Duties

• The Supervisory MSA plans and directs scheduling functions and administrative support for Medical Support Assistants assigned to the Scheduling Support Section at the Madison VA Hospital and Clinics in Madison - WI or one of its Community Based Outpatient Clinics located at the Madison West Annex location - or the Baraboo - Beaver Dam - Janesville - WI - or Freeport - and Rockford - IL Outpatient Clinics
• You will provide daily oversight and supervision to subordinate employees and is responsible for the effectiveness of the clerical support staff which requires application of diverse management tools and techniques such as workload counts - audits - job procedure analysis - surveys - statistical reporting - work simplification ideas and systematic reviews
• Duties include but are not limited to: Evaluating the work of subordinate staff Planning daily work schedules and assignments to assure an effective flow and distribution of work Resolving complex problems to ensure patient services are met Identifying educational or training needs Making final decisions on hiring selections Evaluating performance - and taking disciplinary action when necessary VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday 8am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.