Medical Support Assistant (Scheduling Support)

Summary

The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison - WI.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• US Citizenship is required
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• ENGLISH: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• EXPERIENCE: No experience required
• EDUCATION: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE - YOU MUST MEET THE GRADE REQUIREMENT BELOW TO QUALIFY FOR THIS POSITION
• GS-5 - This is the full performance level for MSAs
• At this level - the MSA is expected to independently perform a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
• Experience: One year of experience equivalent to the GS-4 grade level that equips you with the particular knowledge - skills - and abilities to perform successfully the duties of this position
• At this grade level - experience consists of: interacting with internal and external customers
• establishing and maintaining medical outpatient and inpatient charts as well as administrative records
• verifying third party insurance and updating insurance information in automated systems
• obtaining medical information from patients
• coordinating information and actions related to patient care and services
• and scheduling appointments OR Education: Two years of education above high school
• (TRANSCRIPTS REQUIRED)
• AND Demonstrated Knowledge - Skills and Abilities: In addition to the experience above - the candidate must demonstrate all of the following KSAs: Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information into or from electron health records - scheduling systems - and/or reports
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-05
• Physical Requirements: MSA performs work on Inpatient wards - located throughout the FHCC - including - but not limited to: Community Living Center (CLC) - Medical Unit - Surgical Unit - Intensive Care Unit (ICU) - Domiciliary - Mental Health Units (Acute - Geriatric Psych - and Substance Abuse)
• The work is mainly sedentary but requires some bending - walking - standing - and the carrying of such things as VA and DOD patient records - light sterile supplies - and letter mail.
  
  

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The MSA provides primary administrative support to the unit by overseeing the scheduling of appointments - including interpreting - and verifying provider orders in accordance with VHA national scheduling guidelines
• Duties include but are not limited to: Scheduling - canceling - re-scheduling patient's appointments and/or consults Entering no-show information Monitoring appointments requests from multiple electronic sources Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitoring outpatient appointments in areas of responsibility Verifying and updating demographics and insurance information Work Schedule: Full-Time 8:00am to 4:30pm M-F Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)