Supervisory Medical Administration Specialist

Summary

This position is located within the Battle Creek VA Medical Center in Battle Creek - MI. The position ensures continuity of standards and processes at all facilities related to scheduling - cancelling and rescheduling appointments - check in/out of patients - consult management for specialty care - and processing of beneficiary travel - eligibility application processing - decedent affairs - compensation and pension - and call center operations.

Qualifications

TO QUALIFY FOR THIS POSITION AT THE GS-11 LEVEL YOU MUST MEET THE FOLLOWING CRITERIA: SPECIALIZED EXPERIENCE: Have at least one (1) year of specialized experience equivalent to the next lower grade level (GS-9) in Federal service that has equipped the applicant with the particular knowledge - skills - and abilities to perform successfully the duties of this position - and that is typically in or related to the work of the position to be filled. Specialized experience includes providing operational oversight and directing medical administration programs in a medical center/healthcare facility; interpreting policies - directives - and laws; develops operating budget - supply management and equipment needs; organizing - planning and directing work; supervising and evaluating the work of subordinates; and making improvement recommendations to leadership. (Resume(s) must clearly support the experience to be creditable. We will not make assumptions regarding experience.) -OR- EDUCATION: Have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree. Such education must demonstrate the knowledge - skills - and abilities necessary to do the work of this position. (TRANSCRIPT REQUIRED) -OR- COMBINATION: Have an equivalent combination of specialized experience and education as described above. Only graduate education in excess of 2 years may be used. The education must demonstrate the knowledge - skills - and abilities necessary to do the work of this position. (TRANSCRIPT REQUIRED) For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties may include but are not limited to the following: Performing analysis of data and workload - preparation of reports - technical writing and correspondence - and research
• Coordinates the implementation of new scheduling - eligibility and beneficiary travel programs
• Participates at the national and regional level to prepare all facilities for transition to new programs
• Develops methodology for training staff and verifying competencies
• Coordinates new and refresher training program for all schedulers throughout the five medical facilities to meet national standards and requirements
• Provides the full range of supervision to subordinate employees including: writing position descriptions and performance standards - conducting hiring interviews - preparing performance evaluations - providing training - recognizing high level performance - recommending and administering disciplinary action - etc
• Responsible for developing the operating budget - supply management and equipment needs
• Develops and coordinates internal review systems to ensure that both clinical and administrative activities are in compliance with agency - accrediting and regulatory requirements
• Ensures the updating of all policies and procedures on an annual or as needed basis
• Maintains a complete source of comprehensive manpower - space and equipment data to support the supervisory staff in efforts to establish - review - or modify resource requirements
• Maintains accurate utilization and cost information and provides and analysis of the effect of resources on the overall productivity of the various organizations
• Coordinates with appropriate section supervisors to assure formal orientation and training programs are developed and carried out as required
• Formulates - directs - and develops policies and Automated Data Processing management
• Evaluates circumstances and develops - refines or revises operational procedures
• Implements changes - when possible - initiates work orders - training - and other actions necessary to improve customer relations
• Performs other related duties as assigned
• Work Schedule: Monday-Friday - 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved