What are the responsibilities and job description for the Program Support Asst (OA) position at U.S. Department of Veterans Affairs?
Summary
This position is in the Department of Veterans Affairs (VA) - Veterans Health Administration (VHA) - Mid-Atlantic Health Care Network (VISN 6) - Central Virginia Healthcare System - Richmond - Virginia - assigned to Social Work Services (SWS) and serves as the Program Support Assistant to the Social Work Service Line and its Programs - supervised under the Assistant Chief of Social Work.
Qualifications
To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/30/2026. Time in Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Ability to perform a full range of administrative duties and responsibilities in support of the Social Work Service Line and its Programs - consisting of typing and word processing - filing - referring phone calls and visitors - etc. - and program work of a more varied and substantive nature - (e.g. - preparing special reports based on gathering and interpreting information from the staff and the files - performing office automation duties which require a variety of software and differing methods and approaches - and setting up meetings and conferences). Preferred Experience: Basic Computer skills to include Microsoft software (Excel - Word - PowerPoint). Timekeeping and Records Management experience. Customer experience skills in a Hospital setting to include Service Recovery. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties
This position is in the Department of Veterans Affairs (VA) - Veterans Health Administration (VHA) - Mid-Atlantic Health Care Network (VISN 6) - Central Virginia Healthcare System - Richmond - Virginia - assigned to Social Work Services (SWS) and serves as the Program Support Assistant to the Social Work Service Line and its Programs - supervised under the Assistant Chief of Social Work.
Qualifications
To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/30/2026. Time in Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Ability to perform a full range of administrative duties and responsibilities in support of the Social Work Service Line and its Programs - consisting of typing and word processing - filing - referring phone calls and visitors - etc. - and program work of a more varied and substantive nature - (e.g. - preparing special reports based on gathering and interpreting information from the staff and the files - performing office automation duties which require a variety of software and differing methods and approaches - and setting up meetings and conferences). Preferred Experience: Basic Computer skills to include Microsoft software (Excel - Word - PowerPoint). Timekeeping and Records Management experience. Customer experience skills in a Hospital setting to include Service Recovery. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties
- Major Duties Include but are not limited to: Provides Administrative Support and Program Development - to assist with data collection and tracking - analysis of trends - report preparation - management of motor pool - and implementation of best practices
- Identify and develop ways to resolve problems with the administrative and clinical staff on access - customer service - patient flow - revenue - and data validation issues
- The incumbent takes initiative in certain aspects of program planning and development - manages resources - and establishes and maintains communications with such services as Fiscal - Human Resource Management - Quality Management - Voluntary Services - and patient care services
- Provides major and complex program - administrative - and technical assistance in the day-to-day operations and program planning/evaluation for the Social Work Service Line
- Provides staff support including office operations - information management - coordinates and integrates information necessary to the effective and efficient operation of all Social Work Programs
- Ability to communicate with Social Work staff and Veterans
- The incumbent performs telephone and walk-in triage and brief assessment - assists Veterans - families - medical center staff and community agency personnel who are seeking Social Work services
- Incumbent is responsible for assuring that various aspects of staffing - training - compliance - reporting - quality assurance - and budgetary initiatives are met
- Other duties as assigned
- Work Schedule: Monday-Friday - 8:00am to 4:30pm Telework: Ad Hoc - As determined by the agency policy Virtual: This is not a virtual position
- Position Description/PD#: Program Support Asst (OA)/PD015380 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Salary : $52,710 - $68,524