Program Support Assistant

Summary

This position supports the Fisher House Lodging Program at the Minneapolis VA Health Care System - which operates two Fisher Houses on the medical center campus. Fisher Houses provide temporary lodging for Veterans - service members - and accompanying family members or caregivers during episodes of care. The Program Support Assistant performs administrative coordination - guest services - scheduling - purchasing support - and house operations in a non clinical environment.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 05/29/2026. You may qualify based on your experience as described below: Specialized Experience GS-6: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal Service - that has equipped you with the particular knowledge - skills - and abilities to perform successfully the duties of this position. Specialized experience includes but is not limited to: maintaining a records database; coordinating schedules - such as for bed availability and/or reservations; performing various administrative duties (i.e. - coordinating lodging - maintaining a purchase card - mailing information - etc.); providing customer service to various groups; and assisting with orientation and training for new employees or volunteers. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Work is primarily sedentary with periods of walking - standing - bending - and carrying light materials (e.g. - laptops - records - orientation supplies). Frequent computer and keyboard use is required. Work Environment: Performed in an adequately lighted - heated - and ventilated office/medical facility environment. The work involves typical office risks - frequent interruptions - and time-sensitive deadlines; standard safety - infection-control - and ergonomic practices apply.

Duties

• Duties may include: Greets guests - orients them to Fisher House policies and amenities - and explains lodging rules and expectations
• Maintains a safe - clean - and orderly environment
• restocks kitchens daily
• organizes and catalogs donated items
• and completes the annual equipment inventory
• Monitors guest comfort and house conditions
• identifies issues affecting safety or operations and escalates concerns to the Fisher House Manager
• Prepares and mails information to guests and providers about the Fisher House Program
• supports coordination of Fisher House events
• Oversees projects assigned to Fisher House volunteers
• assists with orientation and training of new employees and volunteers under the direction of the Fisher House Manager
• Maintains the calendar of bed availability and reservations to maximize occupancy
• registers guests
• confirms reservations
• and documents cancellations or missed reservations
• Contacts future guests to provide reservation reminders
• orients guests to lodging procedures and explains available community resources
• Coordinates with clinicians based on appointment schedules to ensure eligible patients have lodging
• Coordinates lodging for family members of patients referred from other facilities
• communicates with clinical and administrative staff to facilitates a smooth stay
• Work Schedule: Monday-Friday 7:30am-4:00pm or 9:30am-6:00pm
• Telework: ADHOC-May be authorized (Employees who Telework on an occasional - episodic - or short-term - and have completed required telework training and telework agreement)
• Position Description/PD#: Program Support Assistant/PD60857A Relocation/Recruitment Incentives: Not authorized
• Critical Skills Incentive (CSI): Not approved
• Permanent Change of Station (PCS): Not authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers
• This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest
• As an employee operating in a Whole Health System of care - you will operate in a model with three core elements - seeking to create a personalized health plan for each Veteran
• This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community
• This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.