Program Support Assistant - Home Based Primary Care

Summary

The position serves as a Program Support Assistant to an assigned Home-Based Primary Care (HBPC) PACT team - under the supervision of the HBPC Program Director. The primary purpose of this position is to provide assistant level support to the Program Director - Nurse Manager - Assistant Nurse Manager - Medical Director and the HBPC interdisciplinary staff.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/09/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: experience working as a receptionist - typing correspondence - reports and hospital policies; preparing agendas and taking minutes; maintaining control records; maintaining time and attendance records. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above high school. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• The incumbent provides administrative services to Veterans such as determining the eligibility of patients for admission to the HBPC program - assisting with administrative completion of forms or documents - etc. - as well as assisting other HBPC PACTs as the need arises
• The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on customer service - patient flow - revenue and data validation issues
• Duties may include but are not limited to: Performs general clerical and administrative duties to include preparing correspondence
• meeting minutes
• compiling reports
• extracting and organizing data
• reviewing documents for accuracy
• maintaining files
• and - managing and maintaining databases
• Executes several office automation functions such as storing and retrieving electronic documents and files
• formatting letters
• creating and compiling HBPC weekly - monthly - quarterly and annual reports and memoranda
• and - preparing materials for publications such as pamphlets - forms - graphs or technical manuals
• Performs as HBPC timekeeper for staff including payroll software and time and leave requirements
• Maintains a calendar and coordinates meetings (i.e. - interdisciplinary staff meetings - care planning meetings) and conference calls as well as prepares materials for these events
• Responsible for recording and typing minutes and assisting the Program Director and Medical Director with administrative functions
• The PSA maintains equipment inventory list specific for the program and conducts annual physical inventory of equipment when requested
• Generates a variety of materials for distribution including incoming and outgoing correspondence - forms - statistical reports - etc.
• maintains cumulative records on program reports and responses
• routine data and information requested from outside services
• policy statements
• confidential patient records - medications and equipment
• home visits - patient status - supplies - HBPC fiscal budget - phone consultations - etc
• Work Schedule: Monday - Friday - 7:30am - 4:00pm or 8:00am-4:30pm Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant - Home Based Primary Care/PD589-A4-09476A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized