What are the responsibilities and job description for the Customer Service Analyst position at U.S. Department of State?
This position is located at the Kansas City Passport Agency(PPT/KC) where the incumbent serves as a Customer Service Manager (CSM) responsible for planning and implementing a comprehensive customer service program for the assigned agency/center and, in conjunction with the other regional CSMs and the Customer Service National Program Manager develops customer service programs directorate.
Qualifications:
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
- Experience participating in public outreach and public relations initiatives;
- Experience drafting correspondences on behalf of an office;
- Experience explaining U.S. citizenship laws and regulations, U.S. passport procedures, and/or services for U.S. citizens.
There is no substitute of education for specialized experience for the GS-12 position.
Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
- Experience assigning, reviewing and revising work of a team to achieve organizational goals and objectives;
- Experience designing and directing public outreach and public relations initiatives;
- Experience corresponding with senior officials, congressional offices, government agencies, and/or the media;
- Experience explaining U.S. citizenship laws and regulations, U.S. passport procedures, and/or consular services for U.S. citizens.
There is no substitute of education for specialized experience for the GS-13 position.
Salary : $90,968