Case Manager

• Provide services to clients as outlined in the NYSESRP contract guidelines, including case management, health and medical assistance, ESL training assistance, and employment assistance. 

• Work together with clients to develop a Service Plan and set realistic goals 

• Create and send referrals to partnering external service providers through online platforms to remove barriers to self-sufficiency. 

• Maintain case files and relevant databases as outlined within the NYSESERP contract. 

• Maintain internal and up to date case note logs for client services through USCRI Sharepoint Intranet. 

• Work with Employment team to support clients in obtaining job training, full time employment, and advanced careers. 

• Establish connections for clients and provide orientation/guidance to access them across local networks within cultural groups and the community at large. 

• Provide linguistic and culturally appropriate services and advocate for language accessibility in public settings like medical offices. 

• Perform other job-related duties as assigned by supervisor. 

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All the above duties are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).  

POSITION REQUIREMENTS 

• High School diploma or GED required; Bachelor’s degree from an accredited institution is preferred. 

• Experience in case management, writing case notes, human services, or social work preferred. 

• Exceptional interpersonal skills, with the ability to work across diverse populations, a keen listening ability, and relationship building skills required. 

• Capacity to work as a team member and independently; excellent organization and time management skills required.   

• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail.  

• Experience with refugee populations preferred. 

• Excellent communication skills with proficient written command of English.  

• Proficiency in Microsoft Office and basic technology skills. 

• Secondary language skills are not required, but preferred; particularly Arabic, Pashto, Dari, Urdu, Farsi, Spanish, Ukranian, Burmese, Karen, and Swahili. 

• Must pass a criminal background and other screening requirements. 

• Must have a valid driver's license, insurance, clean driving record and personal transportation, and be able to transport clients as needed. 

• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace. 

• Dedication to the human rights of refugees, immigrants, asylum seekers, and all displaced people. 

 TRAINING REQUIREMENTS  

• Satisfactory Completion of USCRI’s Orientation and Training. 

• Completion of NYSESRP BIN Training through NYS ODTA. 

• Complete additional training as identified by supervisor(s) or Human Resources. 

 PHYSICAL DEMANDS 

• Use of manual dexterity, tactile, visual, and audio acuity. 

• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.  

• Occasional lifting (up to 25 pounds), bending, pulling, and carrying. 

• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements). 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EQUAL EMPLOYMENT OPPORTUNITY