What are the responsibilities and job description for the Clinical Admissions & Intake Coordinator position at U.S. Care Behavioral Health?
The Opportunity
Are you a mission-driven professional who thrives at the intersection of clinical excellence and operational growth? Serving individuals since 2013, U.S. Care Behavioral Health would like to welcome you to our team to set the gold standard for group substance abuse treatment services. We are looking for a high-performing Admissions & Intake Coordinator to serve as the face of our program - someone who can navigate the complexities of DBHDS and DMAS regulations and insurance authorizations while providing a compassionate "first touch" for individuals in immediate need.
Key Responsibilities
- Clinical Gatekeeping: Conduct initial telephonic screenings using the ASAM 6-Dimension criteria to ensure clinical appropriateness for our service levels of care.
- Rapid Response: Manage the lead-to-admission pipeline with urgency, ensuring 100% follow-up on inquires within 2 hours.
- Regulatory Compliance: Ensure all intake documentation meets Virginia DBHDS and DMAS standards. Coordinate with the clinical and operations teams to ensure all admissions documentation is completed on time every time.
- Financial Navigation: Perform Verification of Benefits (VOB), confirm any external program authorizations and discharge dates, and clearly communicate status and responsibilities to prospective clients to ensure long-term retention and program profitability.
- Strategic Growth: Update tracking systems and track and report weekly KPIs (inquiry volume, conversion rates, and referral sources) to the Leadership team.
What You Bring
- The Credential: CSAC, CSAC-Supervisee, or CSAC-Assistant license in Virginia is highly preferred.
- The Experience: At least 2 years in behavioral health admissions, specifically within the ASAM 2.1/2.5 framework.
- The Skills: Proficiency in EMR/EHR systems and CRM tools. You must be able to "speak the language" of insurance MCOs and clinical therapists alike.
- The Mindset: You are a "closer" who leads with empathy and integrity. You understand that every minute matters when a person reaches out for help.
Why Join U.S. Care Behavioral Health?
- Competitive Pay: $52k-$70k per year base pay hourly equivalent with a performance-based bonus structure tied to census goals.
- Professional Growth: We provide free clinical supervision for CSAC-Supervisees and a $1,500 annual CEU stipend.
- Your Voice Matters: We are reorganizing for our next growth phase from the ground up - your voice will shape our culture and operational workflows.
- Full Benefits: PTO, paid holidays, healthcare expense reimbursement, and performance bonuses.
- Work Setting: Full-time, 40-hours per week in the office.
Salary : $52,000 - $70,000