What are the responsibilities and job description for the Desktop Support Level II position at Tyto Athene, LLC?
Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities:
- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
Required
- Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Strong customer support and customer service skills.
- Excellent communication skills (written and verbal).
- Experience working with ServiceNow and Print Release
- Experience managing network modernization work or system projects of similar scope and complexity.
- Active IAT Level II Certification/Active "Security Plus" certification
Location:
- On site support at Westover AFRB in Chicopee, MA.
Clearance:
- Active DoD "Secret" Clearance