What are the responsibilities and job description for the Desktop Support Technician Level II position at Tyto Athene, LLC?
Tyto Athene is searching for a Desktop Support Level II in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Responsibilities
- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
- Experience managing network modernization work or system projects of similar scope and complexity
- Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive
- On site support in Westover, MA.
- Active Comp TIA IAT Level II certification; i.e. SecPlus certification.
- Active DoD Secret clearance
- Minimal, less than 10%
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The compensation range for this position is typically between $20-$25/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Salary : $20 - $25