IT Technician / Help Desk Support Specialist

About Us:
Tyree Oil is a trailblazer in providing top-quality fuel and lubricants, driving peak performance and unmatched reliability across a variety of industries. Our relentless pursuit of excellence and customer satisfaction has firmly established us as a trusted powerhouse in the fuel and lubricant industry.

At Tyree, we thrive on teamwork and collaboration. We cultivate a fast-paced, energetic environment where innovative solutions are born, and every challenge is met with determination. Our focus is always on delivering outstanding results and ensuring our customers' success. We hold ourselves to the highest standards, pushing boundaries both as a team and as individuals, constantly evolving and aiming higher. While the work is demanding, we embrace it with passion, turning obstacles into opportunities to grow and excel.

Position Summary
We are seeking a dependable and customer-focused IT Technician / Help Desk Support Specialist to join our team. The ideal candidate will have a minimum of two (2) years of hands-on IT support experience and a strong commitment to providing excellent technical assistance to end users. Experience with NetSuite ERP is highly preferred.
This role is responsible for troubleshooting hardware, software, network, cardlock locations, and user account issues while ensuring timely resolution of support requests. The successful candidate will be a proactive problem solver with strong communication skills and a service-oriented mindset.

Key Responsibilities
• Provide first and second-level technical support for desktop, laptop, mobile device, printer, and software issues.
• Respond to help desk tickets, phone calls, and user requests in a timely and professional manner.
• Install, configure, maintain, and troubleshoot computer hardware and software.
• Support Microsoft 365 applications, user accounts, email systems, and network connectivity.
• Manage user access, permissions, and password resets.
• Assist with onboarding and offboarding employees, including equipment setup and account provisioning.
• Troubleshoot and support business applications, including NetSuite ERP, and oil and gas industry software.
• Document technical issues, resolutions, and procedures within the ticketing system.
• Perform routine maintenance, updates, and system monitoring.
• Escalate complex issues to senior IT staff when necessary.
• Maintain inventory of IT equipment and software licenses.

Physical Demands and Work Environment:
• Regularly required to talk or hear.
• Frequently required to use hands or fingers, handle, or feel objects, tools or controls.
• Frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• This position requires day travel and time spent away from company facilities while conducting cardlock and branch visits. The employee must be able to safely     navigate active construction, industrial, manufacturing, and work sites, which may involve walking on uneven surfaces, climbing stairs, and traversing outdoor       environments in varying weather conditions.
• The role requires the ability to stand and walk for extended periods during site visits, facility inspections, customer meetings, trade events, and presentations.
• Must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Minimum Qualifications and Core Competencies
• Minimum 2 years of experience in an IT Support, Help Desk, or IT Technician role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting hardware, software, networking, and peripheral devices.
• Familiarity with Active Directory and user account management.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills

Preferred Qualifications
• Experience supporting NetSuite ERP applications and users.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems and remote support tools.
• CompTIA A , Network , or similar certifications are a plus.

Salary : $67,000 - $80,000