IT Tech & Help Desk Specialist

Job Title: IT Technician / Help Desk Support Specialist

Reports To: VP of IT

Location: Eugene, OR

FLSA Status: Exempt

Job Type: Full-Time

About Us:

Tyree Oil is a trailblazer in providing top-quality fuel and lubricants, driving peak performance and unmatched reliability across a variety of industries. Our relentless pursuit of excellence and customer satisfaction has firmly established us as a trusted powerhouse in the fuel and lubricant industry.

At Tyree, we thrive on teamwork and collaboration. We cultivate a fast-paced, energetic environment where innovative solutions are born, and every challenge is met with determination. Our focus is always on delivering outstanding results and ensuring our customers' success. We hold ourselves to the highest standards, pushing boundaries both as a team and as individuals, constantly evolving and aiming higher. While the work is demanding, we embrace it with passion, turning obstacles into opportunities to grow and excel.

ALL ABOUT UPTIME!

Position Summary

We are seeking a dependable and customer-focused IT Technician / Help Desk Support Specialist to join our team. The ideal candidate will have a minimum of two (2) years of hands-on IT support experience and a strong commitment to providing excellent technical assistance to end users. Experience with NetSuite ERP is highly preferred.

This role is responsible for troubleshooting hardware, software, network, cardlock locations, and user account issues while ensuring timely resolution of support requests. The successful candidate will be a proactive problem solver with strong communication skills and a service-oriented mindset.

Key Responsibilities

·        Provide first and second-level technical support for desktop, laptop, mobile device, printer, and

software issues.

·        Respond to help desk tickets, phone calls, and user requests in a timely and professional manner.

·        Install, configure, maintain, and troubleshoot computer hardware and software.

·        Support Microsoft 365 applications, user accounts, email systems, and network connectivity.

·        Manage user access, permissions, and password resets.

·        Assist with onboarding and offboarding employees, including equipment setup and account

provisioning.

·        Troubleshoot and support business applications, including NetSuite ERP, and oil and gas industry

software.

·        Document technical issues, resolutions, and procedures within the ticketing system.

·        Perform routine maintenance, updates, and system monitoring.

·        Escalate complex issues to senior IT staff when necessary.

·        Maintain inventory of IT equipment and software licenses.

Minimum Qualifications and Core Competencies

·        Minimum 2 years of experience in an IT Support, Help Desk, or IT Technician role.

·        Strong knowledge of Windows operating systems and Microsoft 365.

·        Experience troubleshooting hardware, software, networking, and peripheral devices.

·        Familiarity with Active Directory and user account management.

·        Excellent customer service and communication skills.

·        Ability to prioritize multiple tasks in a fast-paced environment.

·        Strong problem-solving and analytical skills

Preferred Qualifications

·        Experience supporting NetSuite ERP applications and users.

·        Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).

·        Experience with ticketing systems and remote support tools.

·        CompTIA A , Network , or similar certifications are a plus.

Other Requirements:

Driving Dependent Position: Yes

Professional License or Registration: No

Post-offer Background Check Required: Yes

Post-offer Drug Test Required: Yes

DOT Covered: No

Post-offer Physical/Functional Test Required: No

Safety Sensitive Position: No

Travel: Yes

Physical Demands and Work Environment:

·       Regularly required to talk or hear.

·       Frequently required to use hands or fingers, handle, or feel objects, tools or controls.

·       Frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel,

crouch or crawl.

·       This position requires day travel and time spent away from company facilities while conducting

cardlock and branch visits. The employee must be able to safely navigate active construction,

industrial, manufacturing, and work sites, which may involve walking on uneven surfaces, climbing

stairs, and traversing outdoor environments in varying weather conditions.

·       Must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.

·       Specific vision abilities required include close vision, distance vision, color vision, peripheral vision,

and the ability to adjust focus.

·       Noise level in the work environment is usually moderate.

·       Reasonable accommodations may be made to enable qualified individuals with disabilities to perform

the essential functions of the position.

Work Schedule:

·        The normal workweek for a full-time exempt employee is considered to be 40 hours

·        5 days per week / 8 hours per day, typically during the day shift

·        Occasional weekends and evenings may be required

Benefits

·        Competitive salary

·        Health, dental, and vision insurance

·        Paid time off and holidays

·        401(k) with company match