What are the responsibilities and job description for the Customer Service Specialist position at Tyrant CNC?
Tyrant CNC is a defense industry manufacturer specializing in innovative firearm components. Founded in 2015 and headquartered in Chicago, IL, the company is a leader in precision engineering and holds multiple patents. Our mission is to create cutting-edge, high-quality products tailored to enhance firearm performance. Tyrant CNC is committed to excellence and craftsmanship, serving customers with industry-leading solutions tailored to their needs.
This is a full-time, on-site role for a Customer Service Specialist based in Chicago, IL. The Customer Service Specialist will address customer inquiries, provide exceptional service, resolve issues effectively, and ensure customer satisfaction. The role involves managing incoming calls, maintaining professional phone etiquette, and ensuring positive customer experiences by delivering support and guidance promptly.
- Proficiency in Customer Support and a strong commitment to ensuring Customer Satisfaction
- Skilled in Phone Etiquette with the ability to handle calls professionally and courteously
- Experience in Customer Service and a demonstrated focus on enhancing Customer Experience
- Strong problem-solving, active listening, and effective communication skills
- Ability to work collaboratively in a team and manage tasks in a fast-paced environment
- Familiarity with the defense or manufacturing industry is a plus
- High school diploma or equivalent; further education in customer relations or a related field is preferred