What are the responsibilities and job description for the Customer Service Representative position at Tyrant CNC?
We are a fast-growing E-Commerce company that specializes in our own brand of firearm components. We currently have the need for a customer service specialist. The job offered is full-time 40 hours per week and In-Person only (No Remote Work). Applicants need to have strong communication skills and a willingness to help customers.Key Responsibilities - Customer ServiceEnsuring customer satisfaction with company products and service processes.Processes sales transactions including new orders, returns and exchanges, releases, and more while following the company sales process.Maintains knowledge of multi-channel order systems such as Magento, Shipstation, ZenDesk, Ring Central, Autorize.net, Monday.com, etc to ensure customers’ needs are met.Engages in self-development to uphold awareness of service initiatives, potential growing issues, troubleshooting for new products, etc.Strives to learn the function of products on a level that will help better assist Tyrant customers.Provides order and escalation support by answering customer calls & emails, addressing problems and concerns, processing system queues and alerts, and more.Manage customer interactions via Social media channels (eBay, Amazon, YouTube, etc.)Basic QualificationsAbility to work successfully as part of a teamAble to multitask in a fast-paced environmentWilling to learn the function of firearms componentsComputer Literacy (Word, Excel, Mac, Windows, Google Suite)Able to pass Federal Level Background Check and Drug TestPreferred QualificationsHigh School Diploma or equivalentThree months of experience in retail, customer service, or related fieldsKnowledge of firearms including AR, Glock, Sig Sauer, HK, and S&W Shield PlatformsEmployment Category: Full-TimeJob Type: Full-timeBenefits:Health insurancePaid time offSchedule:Day shiftMonday to Friday 9-5Ability to commute/relocate:Chicago, IL 60642: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Experience:Google Suite(Preferred)E-commerce (Preferred)Firearms (Preferred)Zendesk (Preferred)Shift availability:Day Shift (Required)Job Type: Full-timeBenefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceShift:8-hour shiftDay shiftExperience:Customer service: 1 year (Required)Zendesk: 1 year (Preferred)firearms: 1 year (Preferred)E-commerce: 1 year (Required)
Salary : $18 - $20