Operations Coordinator

Summary /Objective

We are seeking a highly organized and detail-oriented Operations Coordinator to support our Swim and Gym Business. This role will be pivotal in ensuring smooth day-to-day operations, driving team efficiency, and supporting execution across sales, service, logistics, and marketing initiatives. The Operations Coordinator will serve as the central point of communication between internal teams, swim teams, and external partners to deliver a seamless customer experience.

Position Responsibilities and Accountabilities:

Operational Support

• Assist in managing day-to-day operations of the DTC Swim and Functional Fitness channels.
• Coordinate team order processing, fulfillment, Inventory, PC Forecasting, and customer service inquiries.
• Track and manage seasonal timelines for product launches, promotions, and events.

Communication & Coordination

• Act as a liaison between swim teams, Gyms, sales, customer service, and internal departments.
• Manage schedules, meeting agendas, and follow-up action items for the sales leads.
• Maintain clear communication channels with swim teams and gyms to ensure accuracy and satisfaction.

Data & Reporting

• Prepare weekly and monthly reports on sales performance, order status, and service metrics.
• Monitor inventory levels for products and communicate replenishment needs.
• Support financial tracking, including invoicing, billing accuracy, and payment follow-ups.

Process Improvement

• Identify operational bottlenecks and propose solutions to improve efficiency.
• Help develop standard operating procedures (SOPs) for swim team order management.
• Coordinate trunk stock to ensure immediate availability for customer distribution on-site or via FedEx/UPS. Keep accurate inventory records and conduct monthly audits to manage stock levels efficiently.
• Ensure compliance with company policies and service-level commitments.

Event & Program Support

• Assist in planning and execution of Team activations, fittings, and promotional events.
• Support marketing initiatives including email campaigns, digital content, team communications, and events.

Qualifications and Experience:

• Bachelor’s degree in Business, Sports Management, Operations, or related field preferred.
• 3 years of experience in operations, customer service, or account coordination (sports, apparel, or consumer goods industry a plus).
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, Google Workspace, and CRM/order management systems.
• Detail-oriented, proactive, and comfortable working in a fast-paced, team-oriented environment.