What are the responsibilities and job description for the Transfer Success Coach position at Tyler Junior College?
Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.
ABOUT
A Transfer Success Coach is a full-time 12-month staff position that reports to the Director, Foundations for Student Success/Title III Program. This position is responsible for promoting a positive and successful student experience to increase student retention, success, completion, and entrance into the workforce of TJC students. The Transfer Success Coach tracks and monitors student progress semester-to-semester and refers students to appropriate resources. This position will help students with goal setting, transfer preparation, transfer events, and provide continuous communication and follow-ups to maximize academic and career goal attainment. This position is fully grant-funded until September 2028.
WHAT YOU WILL DO
Primary Responsibilities
- Provides proactive outreach and personalized coaching for students and program participants to ensure successful transfer to a university of choice.
- Connect students to resources at the transfer university to ensure success.
- Actively initiates and continues ongoing guidance to students whose grades, attendance, and/or personal barriers put them academically at risk and on academic probation.
- Consistently engages with students to promote success by performing one-on-one meetings, phone calls, face-to-face video chats, and hosting workshops to prepare students for transfer to 4-year institutions.
- Monitors and records students’ progression through the program and ensures timely coordination of registration and other academic deadlines.
- Audits, monitors, and evaluates individual student academic progress.
- Provides a friendly, welcoming atmosphere and service excellence.
- Documents student interactions in an accurate and timely manner, maintains all required reports, and assists in the development of ways to increase student engagement in the academic process.
- Refers students to appropriate resources both on and off campus.
- Aids students in problem-solving issues that arise related to progress towards academic goals, persistence, and completion.
- Perform other duties as assigned.
COMPETENCIES
Knowledge, Skills, and Abilities
Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making, Internet Research, Multi-tasking, Negotiation, Written Communication, Organizational Skills, Presentation /Public Speaking, Problem-solving, Project Management, Student Records and Database Software, Time Management, Typing/Word Processing
SUPERVISORY RESPONSIBILITIES
No direct supervision
Work Environment: Work rarely required outside of normal business hours, Loud noises at Industry/Factory Visits, Indoor and Outdoor settings, including factory and industry visits
Physical Demands: Sitting, walking, standing, repetitive typing
Travel Required: Yes – 20%
If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record.
WHO YOU ARE
Required Education
Bachelor’s Degree in a related field
Required Experience
- Experience working in education
- Experience with advising, counseling, or coaching
- Experience or training in programming that promotes persistence, academic standing, and graduation rates of college students
Bachelor’s degree in communications, counseling, or education
ADDITIONAL INFORMATION
EXPECTATIONS
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Will have contact – in person, by email, or by phone – with staff, students, and the general public.
- Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
- Regular and punctual attendance is an essential function of each employee.
This is a security-sensitive position. Candidates will be subject to a criminal background check.