What are the responsibilities and job description for the Assistant Property Manager position at Two Trees Management Co.?
Two Trees Management Company, a leading New York based residential and commercial real estate developer is seeking a driven, service-oriented, and experienced professional for a full time Assistant Property Manager position. This role will be involved in day-to-day management of Two Trees owned and operated Class A luxury rental buildings in Brooklyn and will be part of the management team responsible for all aspects of 1) resident quality of life and customer service, 2) building operations, and 3) staff management, training, and development.
Job Responsibilities
Resident Service
· Maintain best-in-class standards of customer service and monitor that all building staff consistently engages with residents in a courteous, timely, and proactive manner on all quality of life issues.
· Prioritize and action service requests, questions, and complaints from residents in an expeditious manner with clear lines of communication and prudent follow-up.
· Enforce all building rules and regulations in an unambiguous and consistent manner.
· Field resident billing and account status inquiries, update accounting records.
· Coordinate all announcements and building-wide communications made on behalf of building management.
Operations
· Work with building operations teams and outside vendors to ensure that vacant apartments are inspected, cleaned, and made ready for new residents in a timely and cost-effective manner.
· Manage all protocols for resident move-ins and move-outs including apartment inspections as well as in-person resident meetings and walkthroughs.
· Ensure building and grounds are in compliance with all required city, state, and federal ordinances and monitor status and resolution of any open citations.
Qualifications
Experience
- Ideal candidate will have previous experience in Property Management, Resident Service, or Residential Leasing for large New York Class A luxury rental buildings
- Applicants with extensive service-oriented management experience in the hospitality industry would also be strongly considered
- References from relevant previous employers will be sought.
- College degree preferred but not required if prior direct experience and proven track record in a similar role can be demonstrated