What are the responsibilities and job description for the Administrative Assistant position at Twirl Cotton Candy?
Twirl Cotton Candy is hiring a Part-Time Administrative Assistant to support customer communication, order coordination, and internal organization. This hybrid role (1–2 days in office) is ideal for someone who is proactive, polished, and thrives in a fast-growing specialty food and events business.
What You’ll Do (not an exhaustive list):
- Handle customer inquiries with exceptional service and professionalism
- Manage CRM follow-ups, invoices, expense reports, and shipping records
- Assist with order coordination across production, events, and sales
- Support administrative needs and tasks for events, wholesale accounts, and special orders
- Maintain organized digital and physical systems
- Identify opportunities to streamline internal operations
- Uphold brand standards and professionalism in all communications
- Proactively identify opportunities to improve internal processes
- Provide exceptional customer service via phone and email
What We’re Looking For:
- Administrative or customer service experience (3 years)
- Strong organization and attention to detail
- Comfort with CRM systems and spreadsheets
- Professional communication skills
- Bilingual (English/Spanish) preferred
- Dependable, self-motivated, and takes ownership of their role
- Experience in food, candy, or specialty retail is a plus
Compensation & Benefits
- $20–$23/hour, based on experience
- Hybrid work flexibility (2 days in office)
- Growth opportunities within a creative, expanding brand
Salary : $20 - $23