What are the responsibilities and job description for the Front Desk Receptionist position at Twin Lakes Physical Therapy, Inc.?
Benefits:
Twin Lakes Physical Therapy, Inc. is looking for the right person to fill a new role as a full time front desk receptionist for our growing office in Milledgeville, GA.
PURPOSE OF THE ROLE: Enhance the patient experience through great customer service, and support the effective operation of the clinic.
KEY ACCOUNTABILITIES:
Answer phone calls, schedule patients, maintain new patient list, and return voicemails immediately
Collect payments from patients and insurance companies, log payments and prepare deposits 5 days a week.
Collect and accurately enter patient data in EMR system immediately
Effective communication with patients, managers, and coworkers
Maintain the cleanliness and appearance of workspace and office
Assist with insurance authorizations and benefit checks
Manage records and correspondence for clinic
Other duties as directed by the clinic director and assistance for physical therapists as needed
COMPANY CORE VALUES:
Give Respect. Earn Respect.
Do Good by Putting Patients First.
Be Self-Aware.
Practice Legally, Ethically and Honestly.
Act Now. Do It Today. Get Results.
Strive for Excellence and Knowledge.
Listen to Understand. Ensure Clarity. Engage with Candor.
Display your Optimism.
QUALIFICATIONS:
Previous customer service experience
Extensive knowledge of Microsoft Windows based applications
SKILLS:
Able to communicate clearly and with sensitivity
Able to use empathic listening and de-escalation techniques
Able to demonstrate proficiency with computer and EMR software
Able to demonstrate attention to detail and organizational skills
Able to follow rules and guidelines as defined by management
- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
Twin Lakes Physical Therapy, Inc. is looking for the right person to fill a new role as a full time front desk receptionist for our growing office in Milledgeville, GA.
PURPOSE OF THE ROLE: Enhance the patient experience through great customer service, and support the effective operation of the clinic.
KEY ACCOUNTABILITIES:
Answer phone calls, schedule patients, maintain new patient list, and return voicemails immediately
Collect payments from patients and insurance companies, log payments and prepare deposits 5 days a week.
Collect and accurately enter patient data in EMR system immediately
Effective communication with patients, managers, and coworkers
Maintain the cleanliness and appearance of workspace and office
Assist with insurance authorizations and benefit checks
Manage records and correspondence for clinic
Other duties as directed by the clinic director and assistance for physical therapists as needed
COMPANY CORE VALUES:
Give Respect. Earn Respect.
Do Good by Putting Patients First.
Be Self-Aware.
Practice Legally, Ethically and Honestly.
Act Now. Do It Today. Get Results.
Strive for Excellence and Knowledge.
Listen to Understand. Ensure Clarity. Engage with Candor.
Display your Optimism.
QUALIFICATIONS:
Previous customer service experience
Extensive knowledge of Microsoft Windows based applications
SKILLS:
Able to communicate clearly and with sensitivity
Able to use empathic listening and de-escalation techniques
Able to demonstrate proficiency with computer and EMR software
Able to demonstrate attention to detail and organizational skills
Able to follow rules and guidelines as defined by management