Systems Administrator

Company Description Twin City Hose, LLC is a global manufacturer with over four decades of experience providing standard and custom fabricated hose and connector solutions to a diverse customer base. The company operates a manufacturing facility with a 30,000 square foot warehouse and shop, featuring ASME certified welders, design experts, comprehensive product testing, and dedicated sales support. Twin City Hose produces metal hose assemblies, pump connectors, expansion joints, and a wide range of hose, braid, and end fittings in various materials and configurations. The company offers UL® Classified lead-free flexible connectors and Fire SafeFlex™ fittings that meet stringent UL® and NFPA 13 safety standards, along with CRN-approved products for Canadian piping and pressure vessel systems. Team members work in a collaborative environment focused on quality, performance, and safety for demanding applications.

Essential Duties and Responsibilities:

This position serves as the primary internal resource for the company's JobBOSS ERP system and related business systems. This role supports the functionality, maintenance, reporting, data accuracy, and day-to-day use of the ERP system across departments. The position works closely with all departments to support system-related processes, troubleshoot issues, maintain accurate information, and improve workflows. This role also provides cross functional administrative and systems support in a small-business environment where flexibility, organization, and problem-solving

are essential.

System Administration & Support

• Administer and support the JobBOSS ERP system, including system functionality, user support, reporting, data maintenance and troubleshooting

• Serve as the primary internal point of contact for ERP-related questions, issues, and process support

• Coordinate with external software, hardware, or system support providers as needed

• Support ERP system updates process changes, and improvements to system usage across departments

• Train new employees and provide ongoing support to users to ensure consistent and accurate use of system

Reporting, Data Management, & Job Processing

• Create, maintain, and update custom reports in JobBOSS

• Import and maintain customer-specific pricing

• Assist with labor reporting, data collection, production scheduling, and job costing activities

• Ensure completed jobs are properly closed with appropriate allocations applied

• Maintain accurate records related to inventory, stock jobs, customer pricing, job status, and system data

Operations & Process Support

• Manage Olympus inventory and stock jobs

• Assist with recording, documenting, and improving work flows and processes

• Manage non-conformities and customer returns, including RGAs

• Handle shipping exceptions, rebates, and related follow-up as needed

• Support departments with system-driven process needs and operational troubleshooting

Administrative & Business Systems Support

• Maintain company software associated accounts, subscriptions, and software access

• Maintain tool warranty records and related documentation

• Manage the company phone system, internet service, and related vendor accounts, including Comcast

• Perform office administrative duties, including ordering office supplies and other supplies or services as needed

• Act as backup support for other office positions when necessary

• Perform other duties and responsibilities as requested or required

Knowledge, Skills, and Qualifications:

• High school diploma or equivalent required; associate degree preferred

• Minimum of 5 years of office management, administrative, ERP, operations, or related experience preferred

• Experience with JobBOSS ERP or another business management/ERP system preferred

• Proficiency with all Microsoft applications

• Strong planning, organization, and follow-through skills

• Excellent written and verbal communications

• Ability to work independently, manage multiple priorities, and support employees across different departments

• Strong attention to detail and commitment to data accuracy

• Adaptable and able to respond effectively to changing priorities, system needs, and business requirements

• Customer-service oriented with the ability to explain system-related information clearly and professionally

Physical Requirements:

Physical demands are representative of those required to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands. The employee is regularly required to stand and walk, and may need to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds and must have vision abilities needed for office work.