What are the responsibilities and job description for the Solution Acceleration Architect position at Twilio?
Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.
See yourself at Twilio
Join the team as Twilio's next Solution Acceleration Architect!
About the job
This position is needed to support the GTM Solutions Sales team. As Solution Acceleration Architect at Twilio, you will be responsible for accelerating adoption of new solutions and platform capabilities in incubation with our Top Global customers. More specifically, you will be responsible for running build workshops with B2B customers across Twilio's Global Sales base and building early adoption playbooks, supporting customers in accelerating the time to value from a custom demo, to POC, and eventually to initial deployment/MVP in production environment. Along the way, you will collaborate closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partner teams to define the adoption blueprint ahead of launching and graduating the new solutions and platform capabilities.
You will work alongside the rest of the GTM Solutions sales team, but lead the forward-deployed "build with" programs for Global Direct accounts (Global Strategic and New Business) in presales stages, including but not limited to activation events, build hackathons, and workshops that are specifically targeted at driving builder activation, adoption, and value realization of our new solutions and capabilities through the builders within the Direct accounts.
Responsibilities
In this role, you'll:
- Drive B2B builder activation events and hackathons at flagship or target Direct accounts to accelerate adoption of new solutions (Strat, NB)
- Define and refine the adoption blueprint by partnering closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partner on demos, repos, starter apps, sample code, and companion technical guides that capture the mindshare of the builders within target accounts and the broader B2B builder community specifically in target industries and regions
- Drive adoption of the next best solution and platform capabilities for the customers
- Evangelize Twilio within the B2B builder communities of the target accounts by driving building of net new POCs and demos that bring to life architectures discussed at the C-suite, line of business levels in the sales cycles
- Accelerate customer adoption in paid pilots for new platform capabilities and/or POCs for new solutions at launch
- Utilize your software engineering expertise to ensure customers' builder teams develop full understanding of and familiarity with the whole platform capabilities of the solutions being pitched or sold
- Work closely with the Demo Platform Engineering and Enterprise Architect teams to ensure C-suite positioning and the higher level reference architectures are properly activated within the builder communities of the target accounts
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 3 years of experience in software development, with a strong understanding of RESTful APIs, web frameworks
- Demonstrated experience running end-to-end technical program management, working closely with GTM
- Proven track record of building custom demos, workshops, and other content to launch new products or solutions
- Strong communication skills and executive presence, whether it's in board rooms with c-level stakeholders, customer meetings, or internal meetings with cross-functional stakeholders
- Ability to have strong opinions loosely held, and willingness to lean into ambiguity and proof of thriving in such environment previously
- Strong understanding of Twilio's products and services, as well as the broader market dynamics of SaaS, specifically in cloud computing, Gen AI, CRM, CDP, and/or CPaaS
- Ability to influence cross-functional stakeholders and work collaboratively
- Creative thinking and problem solving skills, with a track record of thinking outside the box and delivering on "wow"
- Prior technical presales and/or solution engineering experience strongly preferred
Desired:
- Master's degree is a plus but not required
Location
- This role will be remote and based in the USA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont : $138,700.00 - $173,400.00
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,800.00 - $183,600.00
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $163,100.00 - $203,900.00
- This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until January 09, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accomodations@twilio.com
Salary : $138,700 - $173,400