What are the responsibilities and job description for the Customer Service Manager - Manufacturing (B2B order mgmt exp req) position at #twiceasnice Recruiting?
Customer Operations Manager
Location: near Warwick, RI
Base Salary: $90,000-$100,000 Annual Bonus Potential
Benefits: Excellent Medical Insurance Options, Dental, 401k, PTO, Holidays
Job Type: Full-Time
Start Date: ASAP
Typical Hours: M-F, 8:30 AM – 5:00 PM (some flexibility)
Customer Operations Manager – Sales Support (B2B exp req.) Description
Our client, a manufacturer of specialized B2B technology and hardware solutions, is seeking a Customer Operations Manager to join their team (<25 company-wide, 2 direct reports) near Warwick. Having experienced double-digit growth over the last five years, they’re looking for someone who can bring structure, accountability, and operational leadership across customer service, order management, accounts receivable, and procurement related activities. This is a hands-on leadership role managing a team of two, where you'll balance team oversight with direct involvement in key operational processes. The position is ideal for someone who enjoys variety in their day and likes being in the middle of the business, connecting the dots between customers, finance, supply chain, and operations. The right candidate is technologically savvy, comfortable working with data, and proficient in Excel and ERP systems, with a track record of driving process improvements. With our client, you'll enjoy the agility and close-knit culture of a smaller U.S.-based team alongside the stability and resources of a global organization. This is a small team, broad impact opportunity where you'll help shape the operational foundation for the company's next phase of growth.
Customer Operations Manager – Sales Support (B2B exp req.) Responsibilities
• Lead customer operations, order management, and post-sales support functions
• Manage and develop staff (2) to ensure high service levels and operational efficiency
• Oversee order fulfillment processes to ensure accuracy, timeliness, and customer satisfaction
• Serve as the primary escalation point for complex customer, order, and billing issues
• Support accounts receivable activities and follow up on outstanding balances as needed
• Partner with procurement on inventory planning, supplier coordination, and forecasting
• Collaborate with sales, finance, and supply chain teams to support business objectives
• Track operational KPIs and implement improvements to enhance performance and service
• Leverage ERP and reporting tools to improve visibility, accuracy, and decision making
• Ensure accuracy and integrity of customer, order, and inventory data within ERP systems
• Prepare operational reports and provide insights to support business decisions
Customer Operations Manager – Sales Support (B2B exp req.) Qualifications
• 5 years of B2B customer service and sales support experience required
• Strong background in order management required
• Advanced Excel skills, including formulas, reporting, and data analysis required
• Prior leadership experience or a demonstrated desire to transition into a management role
• Experience working with ERP systems required
Salary : $90,000 - $100,000