Hardware Failure Analysis Technician

Our client, a global financial services and digital payments company is seeking a Hardware Failure Analysis Technician. We are looking for a detail-oriented, quality-focused Failure Analysis Technician with 3–5 years of experience triaging and identifying root causes of consumer electronics failures. The ideal candidate has hands-on experience diagnosing why products fail and is eager to apply those skills to failure analysis investigations, hardware disassembly, and cross-functional collaboration. You will set up and execute failure analysis plans, monitor field returns for emerging issues, and support quality investigations requiring technical problem-solving. Reporting to the FA Lead, you will work closely with mechanical and electrical design engineers, quality engineering, product management, data analysis, operations, logistics, and engineering program managers to understand field performance and prioritize issues.

This position is an on-site 6-month contract. You must be able to work in Oakland, CA, no H1B Visa status. Hourly rate $45.13 paid holidays through Talent Table. No C2C.

You will:
● Perform hands-on triage and root cause analysis on field returns, reproduce reported issues, and coordinate further failure analysis (FA) with relevant engineering teams.
● Reproduce reported failure modes and document the steps, conditions, and results in detail.
● Execute failure analysis plans established by the FA Lead, and flag gaps or improvements identified along the way.
● Participate in issue reviews and contribute feedback to help determine next steps while ensuring product performance, manufacturing, and design issues are identified and risks mitigated.
● Flag potential patterns or recurring failure modes observed across units for the FA Lead to evaluate.
● Maintain organized tracking of all units in your queue, including deprioritized work—ensuring nothing falls through the cracks.

Must have:
● 1-3 years of hands-on experience performing triage, failure analysis, and root cause investigations on consumer electronics (smartphones, tablets, POS terminals, or similar hardware).
● Working knowledge of electrical engineering fundamentals (e.g., resistance, voltage, current) and experience using lab equipment (optical microscope, multimeter, data loggers, thermocouples, etc.).
● Experience performing teardowns and disassembly of consumer electronics devices.
● Strong organizational skills and comfort working through complex, ambiguous issues without an established process.
● Meticulous attention to documentation and ability to recognize recurring failure patterns across multiple units.
● Self-directed within your queue—able to manage and prioritize work independently without step-by-step instruction.
● [Bonus] Experience with Snowflake, Jira, and Looker
● [Bonus] Ability to read and interpret electrical schematics

Bachelor’s degree (BS) and/or 3–5 years of relevant experience.