Receptionist

Minimum eligibility requirements 

• Must be able to read, write and follow oral and written directions at a level necessary to accomplish the job. 
• Must demonstrate the ability to work responsibly as a team member as well as an individual. 
• Must be honest, fair, and dependable, respect confidentiality and the rights and privacy of others and local, state, and federal laws. 
• Must have compassion for and desire to work with the elderly. 
• Must meet all health requirements. 
• Must pass a criminal background check. 
• Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation. 

Essential Functions 

• Treats Residents, family members, and coworkers with dignity and respect at all times
• Take accurate messages and transfers calls to appropriate persons/departments
• Assists in coordinating the Resident's move into the community
• Performs supportive office functions for all departments including filing, typing, and making copies
• Respond to emergency calls, and resident/visitor requests, and correct hazards in a timely, appropriate, and safe manner
• Know how to be able to respond to emergency needs as assigned by facility policy

Customer Service

• Responsible for ensuring that all employees are providing excellent customer service to internal and external visitors
• Perform job duties for Residents and team members in a courteous and professional manner
• Taking initiative to ensure resident safety and satisfaction is a priority
• Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents' families and friends, prospective residents and their families, referral sources, vendors, and regulators).
• Communicate professionally and cooperate with the supervisor and all community personnel

Resident's Rights

• Ensure compliance and understanding of all regulations regarding Residents' rights

Other

• Follow & Communicate company policies and procedures
• The job description provides a framework for the job; other duties may be assigned as necessary

Working Conditions (travel, hours, environment)

• Scheduled hours, possible overtime. Works in other positions temporarily, when necessary
• Subject to frequent interruptions
• Is involved with residents, personnel, and visitors under all conditions and circumstances

Physical/Sensory Requirement

• Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Must be able to move intermittently throughout the day
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the community