Manager Field Service

• BEFORE APPLYING TO ANY INTERNAL JOB, PLEASE MAKE SURE TO ADVISE YOUR CURRENT PEOPLE LEADER
  
  

Job Summary: The Field Service Manager will manage a team of professional Field Service Technicians, ensuring service delivery excellence, customer satisfaction, and alignment with operational objectives. Accountable for team performance, resource allocation, and execution of departmental plans.

Responsibilities And Tasks

• Leadership
• Manages one or more generally homogeneous field service teams.
• Sets short term operational priorities, adjusts resource plans to meet customer and program requirements.
• Provides performance management, coaching, training, and development for team members.
• Business Acumen
• Applies an understanding of Twenty-Six Defense's business, customer expectations, and how Field Service integrates with adjacent functions (program management, engineering, logistics).
• Aligns service team objectives with departmental goals to support contractual commitments and operational readiness.
• Help meeting systems Operational Performance (Ao) and minimize down time.
• Technical & Operational Expertise
• Provides technical guidance to field service staff and customers; escalates and resolves issues that impact mission capability.
• Ensures compliance with procedures, quality standards, and safety guidelines.
• Problem Solving
• Identifies and resolves technical and operational problems in the field; understands broader impacts of service decisions on the department.
• Ensures timely corrective actions, supports root cause analysis, and drives continuous improvement.
• Impact
• Impacts the team’s ability to achieve service delivery, quality, and timeliness metrics.
• Decisions and performance directly influence customer satisfaction and contract performance.
• Interpersonal Skills
• Guides and influences others internally or externally to adopt recommendations.
• Communicates technical decisions, expectations, and program related information clearly to technicians and customer counterparts.
  

Education, Experience, License, Or Certification

• Bachelor’s degree in engineering, Electronics, or related discipline; or equivalent related experience may substitute in lieu of degree
• 5 years of relevant experience; 2 years of formal management experience
• Experience managing technical personnel in defense, avionics, mission systems, or similar environments.
  
  

Skills And Abilities

• Ability to lead others to solve complex problems and provide guidance with minimal supervision except in the most complex situations.
• Strong analytical skills and proficiency in identifying innovative solutions to technical and process issues.
• Ability to communicate complex technical concepts clearly and influence others across teams.
  
  

Travel/Physical Requirements

• Will require up to 50% travel
  
  

This job description does not list all job duties. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not an employment contract. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Twenty-Six Defense is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

• For Virginia-based positions only* In accordance with Virginia DOL requirements, the listed salary range reflects the anticipated base pay range for this role. Actual compensation will be determined based on factors including skills, experience, education, certifications, business needs, internal equity, and geographic location. Compensation may vary in different locations based on market conditions and cost-of-labor considerations.
  
  

Please ensure your résumé meets the Dayforce upload requirements. Dayforce supports résumé files up to 4 MB. To avoid upload issues, please: save your résumé as a PDF, remove photos/graphics/embedded objects, ensure the file is under 4 MB, and avoid password‑protected PDFs. If you encounter difficulties, try using a different browser (Chrome, Edge, or Safari), an incognito/private window, clearing browser cache, or disabling browser extensions. If you are unable to upload your resume for parsing, you may manually add resume details and/or attach your resume to the Additional Documents section. If you have exhausted all troubleshooting issues above, you may contact TechnicalSupport@26Defense.com. NOTE: Simply emailing a resume to this inbox will not be considered an official application to any job posting.