What are the responsibilities and job description for the Service Coordinator position at TWC Services, Inc.?
Description
TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.
It is time for you to put your knowledge too work and start building a career!
What Success in our Service Coordinator Role Looks Like at TWC Services Inc.
Under general supervision or direction, coordinates service requests to ensure timely and efficient service delivery. Responsible for scheduling appointments, maintaining service records, and providing the highest level of client support.
Key Areas of Responsibility
Job Related Experience: 0-2 years of technician support or dispatching experience or Equivalent Experience
Education: High School Degree or GED required.
We Offer
TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.
It is time for you to put your knowledge too work and start building a career!
What Success in our Service Coordinator Role Looks Like at TWC Services Inc.
Under general supervision or direction, coordinates service requests to ensure timely and efficient service delivery. Responsible for scheduling appointments, maintaining service records, and providing the highest level of client support.
Key Areas of Responsibility
- Dispatching: Coordinates with team members and managers to schedule work. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
- Client Relations : With limited direction, maintains good client relations and provides clear communication to all external and internal clients. Notifies supervisor of any service issues and updates client websites as needed.
- Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements. Orders filters as needed.
- Technician Administrative Support: Assists in gathering information from service technicians, accurately typing and logging work orders, and acquiring client approval in a timely manner. Reviews open work orders regularly for accuracy and completion. Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Is familiar with equipment, parts, and their suppliers.
- Additional Responsibilities: Performs other duties as assigned.
Job Related Experience: 0-2 years of technician support or dispatching experience or Equivalent Experience
Education: High School Degree or GED required.
We Offer
- Paid holidays
- Health, dental and vision insurance
- Growth potential with a stable company
- Paid vacation
- Wellness reimbursement program
- 401k with company match and profit-sharing
- Continuing education and advancement opportunities
- Tuition reimbursement
- Term, AD&D and Dependent Life insurances