What are the responsibilities and job description for the Facilities Operations Manager position at TVT Community Day School?
Position Summary
The Manager of Facilities Operations serves as the operational lead for maintenance execution, contractor oversight, and project delivery. In partnership with the Senior Director of Technology & Facilities, this position supports strategic operational planning, vendor governance, capital project coordination, and long-term infrastructure improvements.
This role requires a proactive leader who can balance day-to-day operational execution with strategic planning, process improvement, and high-level customer service across the school community.
Essential Responsibilities
Facilities Operations & Maintenance Leadership
Qualifications
The Manager of Facilities Operations serves as the operational lead for maintenance execution, contractor oversight, and project delivery. In partnership with the Senior Director of Technology & Facilities, this position supports strategic operational planning, vendor governance, capital project coordination, and long-term infrastructure improvements.
This role requires a proactive leader who can balance day-to-day operational execution with strategic planning, process improvement, and high-level customer service across the school community.
Essential Responsibilities
Facilities Operations & Maintenance Leadership
- Supervise, schedule, and support Maintenance Technicians and facilities personnel.
- Oversee daily maintenance operations, ensuring timely completion of work orders, repairs, and campus operational needs.
- Assign and prioritize work requests based on urgency, safety, operational impact, and campus priorities.
- Monitor work quality, response times, and service standards to ensure efficient and responsive operations.
- Provide coaching, training, accountability, and professional development support to maintenance staff.
- Promote a collaborative, service-oriented culture focused on operational excellence and campus support.
- Develop, implement, and oversee a comprehensive preventive and planned maintenance program for campus facilities and major building systems.
- Ensure inspections, service intervals, compliance requirements, and maintenance documentation are completed and maintained.
- Track maintenance trends, recurring issues, and operational risks to improve efficiency and reduce disruptions.
- Maintain accurate asset records, service logs, and operational documentation.
- Oversee the facilities help desk and work order management process from intake through completion.
- Establish clear operational workflows and service expectations for maintenance requests.
- Ensure effective communication and follow-through with faculty, staff, and campus stakeholders regarding facilities-related needs.
- Analyze operational data and service trends to improve response times, accountability, and customer satisfaction.
- Partner with school leadership on facilities-related capital expenditure (CapEx) planning and operational improvement initiatives.
- Support project scoping, budgeting, prioritization, and operational feasibility assessments.
- Coordinate approval workflows, project timelines, contractor scheduling, and execution planning.
- Manage assigned capital projects and facility improvement initiatives from planning through closeout.
- Ensure projects are delivered safely, on time, within budget, and aligned with operational standards.
- Prepare projects in a “ready-to-execute” state to support efficient implementation and reduce operational delays.
- Lead vendor coordination, bidding support, contractor vetting, and service provider management for facilities-related operations and projects.
- Assist in establishing project scope, pricing strategies, and operational recommendations before approval.
- Monitor vendor performance, workmanship, responsiveness, and compliance with service expectations.
- Support contract management, invoice processing, and maintenance budget tracking.
- Build strong vendor relationships that support operational reliability, service quality, and cost efficiency.
- Collaborate with Facilities, Security, Technology, Food Services, and school departments to support campus operations and events.
- Ensure operational readiness and resource coordination for school activities and campus-wide initiatives.
Qualifications
- Bachelor’s degree preferred in Facilities Management, Operations Management, Construction Management, or a related field.
- Minimum of 5 years of progressively responsible experience in facilities operations, maintenance management, or campus operations leadership.
- Supervisory experience managing maintenance staff, vendors, or operational teams required.
- Experience in an educational, nonprofit, institutional, or campus environment is preferred.
- Strong knowledge of building systems, preventive maintenance programs, vendor management, and facilities operations.
- Experience managing facilities-related projects, contractor coordination, and operational budgeting.
- Excellent organizational, communication, leadership, and problem-solving skills.
- Strong customer service orientation with the ability to build collaborative relationships across departments.
- Ability to manage multiple priorities and operational demands in a fast-paced environment.
- Ability to lift and move equipment and supplies up to 40 pounds.
- Ability to work indoors and outdoors in varying campus environments.
- Ability to stand, walk, climb ladders, and inspect facilities as needed.
- Ability to use computers, tablets, and operational systems for extended periods.