What are the responsibilities and job description for the CSR position at TurnPoint Services?
CSR (2025-1063)
Role Overview
The Customer Service Representative ensures that customer needs are met efficiently, professionally, and consistently. This role serves as the primary point of contact for incoming or outgoing customer communications, handling inquiries, complaints, and support issues while coordinating with internal teams to keep operations running smoothly. The ideal candidate is organized, adaptable, and provides exceptional customer service in a fast-paced environment.
Tiger Plumbing, Heating, Air Conditioning, and Electrical Services has been serving homeowners for nearly 30 years—and we’ve been voted one of the Best Places to Work in IL for 7 years in a row. We’re growing and looking for a Customer Service Representative to join our team!
What You’ll Do:
- Answer inbound calls and assist customers with service needs
- Schedule appointments and provide service information
- Build rapport and deliver excellent customer service
- Make outbound calls for scheduling and maintenance
- Promote services and memberships
- Update customer information and notes in the system
What We’re Looking For:
- Customer service, call center, or retail experience preferred
- Strong communication and multitasking skills
- Comfortable with computers and typing
- Detail-oriented and dependable
Salary : $18