Senior IAM Manager

About Us

Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world’s leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America.

Role Overview

We are looking for an independent, pro-active, and ambitious individual who is committed to making a meaningful contribution to Turnkey. You will lead the delivery of large IAM solutions. The role necessitates consulting on multiple projects, thus requiring a technically minded individual with sound commercial acumen. 

Responsibilities: 

Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. 

·       This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery.   

·       Contribute to process improvement initiatives as it relates to improving project delivery.

·       Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.  

·        Ensure that services are provided, implemented correctly and billed in a timely and accurate manner.  

·       Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures.  

·       Manage with a focus on profitability and productivity to ensure client satisfaction.  

·       Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence clients’ ongoing use and/or satisfaction with products and services.  

·       Working with clients post implementation for user testing, debugging, support and maintenance.  

·       Managing project scope, schedule, status and documentation.  

·       Developing and delivering technical training designed to enable/educate customers.

Requirements:

·       8 years’ experience in running a managed service or support function.

·       Able to manage an ops team both onshore/offshore-currently 30 people.

·       Familiar with IAM/PAM tools, such as SailPoint, CyberArk, Micro Focus.

·       Looking for someone to help grow the managed service provision in IAM, so plenty of room for progression - Provide a strategy and plan for how they would achieve this (Ideally as part of application or interview process).

·       Must be able to create, policies, procedures, SOPs etc. to integrate service with the client.

·       Must have experience working with providing services to large global clients (FTSE 250 size).

·       Will be required to manage SLA’s, targets, response times, reporting, issues with multiple customers.

·        Develop, Maintain & Execute a strategy and plan for growing the service.

·       Excellent communication and soft skills.

·       Project management/delivery experience (project planning, team management, stakeholder management, scope management, schedule management, quality assurance, etc).

·        Detailed understanding of business processes and how they contribute to enterprise risk.