Workforce Planning Manager

Job Requirements

Starting Salary: $100,000 yearly

The Workforce Planning Manager plays a critical role in ensuring the right people are in the right place at the right time. Partnering closely with the Director of Workforce Management, this leader oversees daily workforce planning and scheduling operations to align staffing with guest demand, service expectations, and labor compliance standards.

Leading a team of Workforce Planning Analysts, the manager leverages UKG and advanced workforce management tools to drive accurate forecasting, efficient scheduling, and labor optimization across a complex, high-volume operation. This role collaborates with operational leaders to proactively address staffing challenges, balance service levels with cost controls, and implement data-driven solutions that support both the guest experience and business objectives.

With a strong focus on operational partnership, continuous improvement, and people development, the Workforce Planning Manager ensures schedules are accurate, compliant, and adaptable—helping the organization stay agile in a fast-paced, 24/7 environment.

What does a Workforce Planning Manager do?

• Assist in creating and validating labor forecasts for assigned areas, ensuring accuracy and timely updates.
• Support the use of UKG forecasting tools to maintain and refine labor models, assisting with verifying volume drivers, staffing rules, and service-level requirements.
• Gather and review operational inputs (seasonal patterns, events, volume trends) from business leaders to inform workforce requirements.
• In conjunction with Workforce Planning Analysts, perform regular labor performance analysis to identify variances and recommend practical adjustments to improve productivity.
• Manage the scheduling process end-to-end, ensuring schedules are accurate, compliant, and published on time.
• Monitor and maintain department coverage, addressing shift gaps, roster completeness, and volume-based staffing needs.
• Ensure compliance with labor laws, gaming regulations, rest rules, and internal scheduling policies.
• Review schedule efficiency to minimize overtime, prevent understaffing, and control labor costs.
• Direct and support Workforce Planning Analysts, providing guidance and resolving day-to-day scheduling challenges.
• Train team members on best practices for forecasting, scheduling, and labor optimization.
• Promote continuous improvement within the team through coaching and process standardization.
• Act as the escalation point on all workforce management topics for assigned departments, ensuring timely communication and issue resolution.
• Provide actionable labor insights and recommendations to operational leaders in conjunction with Workforce Management Analysts to support daily and weekly staffing decisions.
• Coordinate with People & Culture to align staffing supply with forecasted demand and onboarding timelines.
• Support the Director of Workforce Management in implementing new tools and process improvements.
• Serve as a UKG super-user, troubleshooting issues and ensuring accurate configuration for scheduling and forecasting.
• Work with IT and HRIS teams to maintain system functionality and implement enhancements.
• Support the development and maintenance of reporting tools and dashboards to improve visibility into labor performance and compliance.
• Identify and implement process improvements that increase scheduling accuracy and streamline workflows.
  
  

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Workforce Management Manager, you'll need:

• 5 years’ experience in workforce planning, labor management, scheduling, or operational planning—preferably within hospitality, casino gaming, hotels, F&B, retail or a similar large-scale operation.
• Strong proficiency with UKG (or similar workforce management systems) in forecasting, scheduling, and labor analytics.
• Demonstrated leadership experience managing teams in a high-volume, multi-department environment.
• Excellent analytical skills, with the ability to interpret labor data and convert insights into actionable strategies.
• Strong understanding of labor laws, scheduling compliance, and operational best practices.
• Exceptional communication and stakeholder management skills.
• High level of comfort working in a fast-paced, 24/7 business with fluctuating demand.
• Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.
  
  

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
  
  

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
  
  

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!