Workforce Planning Analyst

Job Requirements

Starting Salary Range: $56,000 - 72,000 yearly

The Workforce Planning Analyst is responsible for creating and managing weekly and bi-weekly schedules while making real-time, cost-effective adjustments based on demand, labor data, and operational changes. This role serves as the primary scheduling contact, partnering closely with operational and Workforce Management leaders to ensure optimal staffing, productivity, and service levels.

Using workforce management tools and analytical insights, the Workforce Planning Analyst monitors volumes, manages call-outs, maintains team member profiles, and identifies staffing or skills gaps. This position is ideal for a detail-oriented, analytical professional who thrives in a fast-paced environment and enjoys balancing data-driven decision-making with operational collaboration.

What does a Workforce Planning Analyst do?

• Forecast, plan, and create work schedules for assigned departments based on productivity and labor standards.
• Lead scheduling and workforce administration responsibilities for assigned departments.
• Leverage workforce management technologies (e.g., Virtual Roster, UKG, UKG Pro Forecasting, or similar) to enhance workforce performance by applying forecasting and scheduling analytics for data-driven decision-making.
• Own the maintenance of team member Profiles including skills, languages, experience level, competencies, availability, etc.
• Manage call-outs and utilize UKG technologies to find/assign replacement team members per workforce requirements and promptly send notification to each department leader related to the change in schedule.
• Prepare and publish daily roster schedules, daily timesheets and share with appropriate department leaders and team members in a timely manner.
• Demonstrate a deep understanding of business unit volumes, team member roles and competencies, and staffing requirements by leveraging data and analytics to identify gaps and ensure optimal workforce deployment.
• Coordinate with department leaders to ensure proper staffing levels and effective use of labor resources considering business/unit volumes, leaves of absences, PTO, and applicable breaks, while minimizing use of overtime.
• Maintain optimal staffing schedules to meet service level expectations and operational productivity goals.
• Communicate weekly shift schedules to team members (2) weeks prior to work date (or within designated schedule posts requirements) to ensure team members are aware of their schedule and any changes. Ensure team members are aware of shift/schedule changes in a timely fashion.
• Review and approve time-off requests, schedule changes, and shift swaps based on operational need, and desired productivity measures. Consult with operational leader as appropriate.
• Monitor daily performance volumes and call-outs. Assist department leaders with real-time schedule adjustments to optimize productivity and meet operational needs.
• Analyze workforce data to identify trends, variances and improvement opportunities and communicate such to operational and Workforce Management leadership.
• Track and report patterns/trends regarding attendance, call-outs and absenteeism and provide reports to department leader on a regular cadence based on leaders’ preference.
• Meet regularly and collaborate with the Workforce Planning Manager, Director of Workforce Management and your assigned department leadership team.
• Act as a back-up Workforce Planning Analyst for peers in similar roles (Workforce Planning Analyst) as necessary.
• Serve as the primary liaison with the assigned operating executive, ensuring clear, consistent communication on all workforce management initiatives. Provide regular updates on Think Differently priorities—including scheduling, change management, and collaborative efforts—to drive alignment and informed decision-making.
  
  

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Workforce Planning Analyst, you'll need:

• High school diploma or equivalent; bachelor's degree preferred.
• Strong technical and computer skills (i.e., UKG, Forecaster, Excel, etc.).
• 1 - 2 years of scheduling or similar analytical experience with a large hotel/resort/casino or similar complex organization with variable hourly schedules and shifts.
• Excellent verbal and written communication skills.
• Demonstrated expertise in problem-solving and analysis, with a proven track record of reviewing and interpreting employment and labor data to guide operational decisions.
• On-site position that may require flexible work schedules and/or travel to local work sites.
• This job operates in a professional office or similar environment.
• This role routinely uses standard office and computer equipment.
• Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.
  
  

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
  
  

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
  
  

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!