What are the responsibilities and job description for the Dental Front Office / Treatment Coordinator position at Turner Family Dentistry?
About Us
At Turner Family Dentistry, we're passionate about providing exceptional dental care in a warm and supportive environment. As a family-owned practice that has been a cornerstone in our community for almost 20 years, we've built a reputation for delivering a five-star patient experience, thanks to our dedicated, skilled team and unwavering attention to detail. Check out our 5-star reviews on Google to see what our patients are saying!
Our practice is growing, and we're looking for a motivated, driven professional to help lead our front office, guide patients through treatment and financial decisions, and ensure we continue to exceed patient expectations. If you're ready to make an impact and be part of a thriving, close-knit team, we'd love to meet you!
The Role
Our office is growing and we are looking for a driven, self-motivated professional to join our team as a Front Office / Treatment Coordinator, someone who can take ownership of the patient experience, work independently, and drive case acceptance and office performance.
This role is perfect for someone who thrives in a fast-paced environment, loves connecting with patients, and knows how to confidently guide conversations toward a “YES.”
Schedule:
- Training Period: Monday – Thursday/Friday (flex)
- Post-Training Schedule: Tuesday – Friday (4-day workweek)
What You’ll Do
- Present treatment plans with confidence and achieve high case acceptance
- Guide patients through financial arrangements and payment options
- Keep the schedule aligned with daily, monthly, and yearly production goals
- Work independently while maintaining strong collaboration with the team
- Answer phones with excellence and convert calls into scheduled appointments
- Verify insurance and create accurate treatment plans
- Collect and post payments accurately
- Check patients in and out with a high level of service
- Follow up on pre-authorizations and unscheduled treatment
- Balance daily transactions and maintain financial accuracy
- Continuously adapt and grow with the needs of the practice
What We’re Looking For
- Ability to work independently and take ownership of responsibilities
- Highly skilled in sales and case acceptance
- Exceptional customer service and communication skills
- A positive, team-first attitude (we win together)
- Ability to multitask and stay calm under pressure
- Strong organization and time management skills
- Dentrix experience is strongly preferred
- Solid understanding of dental insurance and financial coordination preferred
- 2 years of dental experience preferred
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
- Vision insurance
Experience:
- Dental Office: 2 years (Required)
- Dental Insurance: 1 year (Required)
- Treatment Plan Presentation: 1 year (Required)
Work Location: In person
Salary : $18 - $26