What are the responsibilities and job description for the Service Advisor position at Turner Buick GMC?
About Our Dealership
We at Turner Buick/ GMC want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource – our employees. As a Turner Buick/GMC Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicles – from GMC trucks to our award winning Buicks. Turner Buick/GMC is looking for employees with the talents and skills to take us to the next level.
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
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Distribute work between technicians efficiently.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Customer Happiness scores at or above company standards.
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Assist in diagnosing vehicle problems; order parts and tools as necessary.
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Oversee administration of warranty claims as well as training and supervising of service department.
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Set schedules and assigns tasks to service department employees.
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Reinforces company policies and adheres to company standards.
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Encourages compliance with applicable laws and regulations.
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Maintain good working relationship with factory(s) and foster positive employee relations.
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Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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GM Knowledge preferred
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Dealer track preferred
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Able to work with little supervision
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Clean driving record and valid driver’s license
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Willing to submit to pre-employment background check
Benefits - Indoor service drive
- Dedicated BDC Center onsite
- Great benefits package
- 401k retirement plan
- Vacation pay
- Personal days
- Holiday pay
- Shuttle service
- Loaner cars
- In-house professional detailing
- Excellent compensation package
- Full Time position
- At least 1 year of experience
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.