Help Desk I Specialist

Duration: FTE

Location: KS-Topeka

Overview: The Help Desk I Specialist serves as a key member of the technical support team, providing first-line and intermediate-level support for a diverse client base. This role is ideal for a technically curious professional who enjoys troubleshooting, solving complex problems, and delivering outstanding customer service in a high-volume, team-oriented environment. While classified as a Help Desk I position, this role offers exposure to technologies and responsibilities that often exceed traditional Tier 1 support, providing a strong foundation for career advancement within the organization.

Responsibilities

• Deliver technical support for end users across multiple client environments
• Administer and troubleshoot Microsoft 365 and Exchange Online environments
• Create, manage, and maintain user accounts, mailboxes, distribution groups, and Microsoft 365 tenant settings
• Perform Active Directory administration, including user provisioning, password resets, account maintenance, and security group management
• Assist with basic Windows server administration and troubleshoot server-related issues
• Diagnose and resolve hardware, software, Windows operating system, and endpoint connectivity issues
• Troubleshoot network connectivity problems and escalate complex infrastructure issues as needed
• Assist with firewall troubleshooting and basic configuration changes under guidance
• Accurately document incidents, resolutions, and customer interactions within the ticketing system
• Manage multiple support requests while meeting service level expectations and maintaining a high standard of customer service
  
  

Qualifications

• 1 year of experience administering Microsoft 365
• 6 months of experience supporting Exchange Online, including:
• User account creation and management
• Mailbox administration
• Distribution group management
• Microsoft 365 tenant administration
• Experience supporting Active Directory user administration
• Strong technical troubleshooting and analytical problem-solving skills
• Excellent verbal and written communication skills
• Customer-first mindset with the ability to communicate effectively with both technical and non-technical users
• Ability to prioritize multiple tasks in a fast-paced support environment
• Ability to work onsite five days per week in Topeka, Kansas
  
  

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
• Exposure to Windows Server administration, networking, or firewall technologies
• Relevant Microsoft or CompTIA certifications
  
  

The pay range for this role is $30.57/hr to $34.26/hr. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your pay, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, a 401(k) with match, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.

Onsite work expected - Day 1